I just got an avaya partner 18d phone and the caller id isn't coming up on the display how do i get that feature to work

To program a Caller ID Name Display button using remote administration on Partner ACS Release 3 or later systems:

1. In the Partner ACS R3 System window, select Extensions. The Extensions window appears.
2. Select the extension you want to program. The Individual Extension Parameters window appears for the selected extension.
3. Select the Button Programming button. The Button Programming window appears for the selected extension.
4. Optional - For new systems where no download is available: From the Phone Model box, select the arrow and choose Partner-34D, Partner-18D, Partner-18 Non-display, Partner/MLS-6 Non-display, MLC-6 Cordless, MLS-12 Non-display, MLS-12D, MLS-18D, or MLS-34D for this extension. The button layout for the type of phone you selected appears.
5. Select the button you want to program. The Partner Set Button Programming Information dialog box appears.
6. Select the Caller ID Name Display button.
7. When you are finished, select the OK button.
8. Repeat steps 5 to 7 to program other buttons for this extension.

The Avaya 3158-05 does not have a display. It can't show the Caller ID information from the telephone provider. The Avaya 3158-07 PARTNER 18D or the 34D will display Caller ID information if your system is connected to a telephone line. (One of these modules: 206EC, 308EC, or 400EC, is required. If you have a T1 line, you can't get Caller ID.)

I hope this helps.

Cindy Wells

Please just click the link below this may help you:


http://support.avaya.com/css/P8/documents/100011344

The caller id information is sent from your local telco provider after the first ring and might not be able to be extended to the individual sets, try backing off the ring to answer on your voice mail from 2 to 3 rings to see if the information is then passed on. The Voice Messaging System message is being sent from the system showing who transfered the call to you. You should also notice that the ring pattern when that message is displayed is a standard ring followed by a beep meaning a transfer is taking place.

It should say "Calls" on your display. If not, the caller ID log is not set up.

Unfortunatly the only way to do it is to take line access off that phone and have a button call pickup to access ringing line. In this scenario extension wont ring Reffer to programming manual on support/avaya.com Cheers

Please press "Feature 59" on a display phone. That will tell us the release of the phone system. Your system may not be caller ID capable. The reason you are getting caller id on your cell, when the phones are forwarded is because you are paying for caller ID on your cell phone....and your cell phone is caller ID capable.

On one of those phones, press "feature 59" That will display the release of the processor. It might be that your processor is not CID capable.

After your caller id is enabled by carrier, you will get it automatically if your processor is release 3 or higher.

The phone is forwarded.
At that phone, press feature 11, XX, XX

Where the XX's are is that extension number. So if it was extension 12:



Feature 11, 12, 12