I need help with my laptop

You can reset netbook password by Smartkey Windows Password Recovery, just do as the following steps,

Step1: Download Windows Password Recovery Enterprise and install on any available PC.
Step2: Burn Windows password reset CD/DVD or USB to reset lost Windows password.
Step3. Set your locked pc BIOS to boot from CD/DVD-ROM or USB Flash Drive.
Step4. Reset lost Windows password to Re123456 together with the burned CD/DVD or USB Flash Drive.

Try reseatting the DVD/CD drive also reinstall the DVD/CD driver.
If this does not fix the problem then most likely the DVD/CD drive is faulty and then needs to be replaced.

here they are , I could not find free cd:

Averatec 3200 XP Windows Driver Recovery CD Restore DiskThis is an automated 3200 XP drivers recovery cd. The 3200 drivers are supplied in a special windows friendly format. This means that your Averatec 3200 XP Laptop will automatically find and install all the drivers for your system, with hardly any user interaction. If you have installed a new windows operating system and half of your Laptop just wont work (with errors like no sound no internet or bad graphics) then this is exactly what this CD has been designed to fix repair. You can also use this CD Disk If you just need to return you.....lots more averatec 3200-series drivers information here.

http://www.user-guides.co.uk/Averatec/AveratecDrivers/Averatec.asp?keywords=Averatec+3200-Series+Drivers&recor=1

Click on this link or copy and paste the complete link into your browser.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response.

Thanks, Joe

I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

most probably u need to get ur dvd drive replaced

Hello,

Make sure the BIOS is 'seeing' the drive. Reboot your pc, press F2 as soon as it starts to boot (Or watch your screen and the POST will display which function key to press to enter setup.) If the BIOS is NOT seeing the drive, you may need to a) replace the drivers for the dvd or b) replace the dvd rom itself. (I recommend the drivers first.) Please repost your results and we will continue to monitor your progress.

Good Luck
C2Solutions

You could reinstall the CD/DVD drive software, but it sounds like the CD/DVD drive is faulty. You'll need to replace the drive.

Well, DVD Drives do burn out, and while you probably don't want to hear it, you might have to buy a new one. If you have restarted the computer several times, and haven't installed anything lately, then it may just be dead. But you should try to remember if you have installed anything lately, or done anything to change the laptop. Also, see if it will read CD's, or if it makes noise like the CD/DVD is spinning up/down or the eye is moving back and forth when you insert it. Good Luck

limpiale el laser.

Drive service time-cleaning or alignment...accordianman

it is likly that you do not have the correct sound card drivers,
have you recently loaded windows ?