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Creative knowledge base gives this answer for blank screen on a Zen MX:
White screens or blank screens could be easily resolved with a firmware reload. The following steps will take you through the troubleshooting steps.
Reset your player and verify if the screen is able to display its contents
Make sure that the player has fully charged battery
Finally, perform the recovery tool if the screen still does not display any contents properly through the following site:
honestly mate, i wouldn't even bother.the same thing happened to me, with the multi coloured strips and all, but with the strips i just pressed the scrrn and they didnt show, a week later the screen when black just like yours, but the music was still playing. But as you said, aslong as it plays music who cares. i know this isnt really a suggestion on who to wix it, but if it is still in the warrenty i'd take it back to the store you brought it from and get them to replace it(hopefully all the music you had on it is on you computer) hope that helped