It may be just that they have an older version of MS Office, try downloading and installing the Microsoft office compatibility package, its free
:- http://office.microsoft.com/en-us/support/microsoft-office-compatibility-pack-for-word-excel-and-powerpoint-2007-file-formats-HA010168676.aspx
If the url doesn't work just google
Microsoft Office Compatibility Pack.
If that doesn't work, don't pay MS anymore money. Go to Filehippo.com download and install "Open Office" its also free and you can read and write MS office compatible docs.
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