Question about Durabrand DVD-1002 DVD Player

2 Answers

Durabrand DVD player

I bought the DVD player 4 months ago and it has already quit. Im upset and I want it replaced. However, when I try to call Durabrand customer service number on the back of the DVD player it tells me I have the wrong number (another stupid recording) I either want m y money or I want a new one. DO you know the Durabrand customer service number????

Posted by sneekypeak on

  • 2 more comments 
  • Anonymous Aug 12, 2008

    Same problem. "no Disc".

    JUNK!!!

  • Anonymous Aug 12, 2008

    Same problem it worked for a week or two and it just went out.  trash.  I took it back to Walmart and they said I need to contact the company because they could not replace it because they did not have any more.


    Thanks for the contact info.

  • 4LESS Aug 16, 2008

    Yes I have the same problem.



    Where is the "RESET" ????

  • sarajeanmart Oct 12, 2008

    I have the same problem we have owned it for a few months and it just will not play any dvds. This is the second one that gave out on us. It just keeps spinning the dvd as if it is going to play but nothing happens. Help!

×

Ad

2 Answers

Anonymous

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

My brother is having the same problem with his Durabrand 1002 DVD player. He has had his for 7 months to the day, not it will not play any DVD's. Through searching other sites, I found the Customer Service phone # for Initial Technology who handles Durabrand calls. The phone # is
(800)216-5156 and they are available Mon-Fri 7 am-5 pm PST. You will need the serial #, model # and the date of your purchase receipt in order for them to help you though. I was also told they will give you Durabrand support up to one (1) year of purchase, then you will have to go else where with any technical problems, fixes, etc. I hope this help you. I am calling them in the morning.
Good luck!

Posted on Oct 03, 2008

Ad

Anonymous

  • Level 1:

    An expert who has achieved level 1.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 2 Answers

Turn the player off, unplug it for about 10 seconds & restart
If you can get it to come on, try hitting the menu button & you will find reset there or you can go through all of it & set your own preferences. Good luck. I had problems with mine using the new digital box everyone is going to have to get if they are not on Cable, Satelite etc....It works great now. I ran an RF box w/ (2) switches.
monkg

Posted on Sep 14, 2008

Ad

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

After playing, dvd unit smells and quits playing. Saw online that there was a recall on ones bought at Walmart. I purchased at walmart but they said to contact Durabrand.


Recall on certain models of Durabrand DVD:

Pink: UPC 1799934100, Model No. 1002 PINK
Silver: UPC 1799901002, Model No. 1002
Purple: UPC 1799932100, Model No. 1002 PUR

https://www.cpsc.gov/Recalls/2009/wal-mart-announces-recall-expansion-of-durabrand-dvd-players-due-to-fire-hazard

Jan 14, 2016 | Durabrand DVD-1002 DVD Player

1 Answer

Dvd player cannot be launched?


Thank you for your request.

There are a couple of possible solutions.If the first does not work, try the next, and ultimately you can call customer service for Toshiba or the company you bought the system from.

First I would try to restart the system.

Second uninstall and reinstall software.

Third Check drivers and other software relating to the dvd player, or disc drives.

Forth to call customer service, there could be more complicated software issues or hardware issues at this point.

Apr 24, 2009 | Computers & Internet

2 Answers

Durabrand 2 screens portable DVD player


You should be able to collect on your warranty if you take the box. The box will have a sticker with a code , which should be enough to identify the product..

Sep 04, 2008 | Durabrand DUR7 Portable DVD Player

3 Answers

Where can I get these for DVD model PDV 705


If anyone would know it would be the company who made it. Walmart buys from small electronics companies and puts it under the Durabrand name. Very Sneaky. The company that makes the DVD player is called Lenoxx. There website is www.lenoxx.com. Here is the rest of their contact info.
Customer Service
Evergo Corp.
35 Brunswick Ave. Edison, NJ 08817
Tel :
(800) 315-5885
Hours: Mon-Thurs 8:00 am - 5:00 pm EST
Fridays 8:00 am - 1:45 pm EST
Customer Service Email: [email protected]

Apr 07, 2008 | Durabrand PDV-705 Portable DVD Player

4 Answers

Need replacement dc apapter


Walmart buys from small electronics companies and puts it under the Durabrand name. Very Sneaky. The company that makes the DVD player is called Lenoxx. There website is www.lenoxx.com. Here is the rest of their contact info.
Customer Service
Evergo Corp.
35 Brunswick Ave. Edison, NJ 08817
Tel :
(800) 315-5885
Hours: Mon-Thurs 8:00 am - 5:00 pm EST
Fridays 8:00 am - 1:45 pm EST
Customer Service Email: [email protected]

Mar 31, 2008 | Durabrand PDV-705 Portable DVD Player

3 Answers

A piece of junk dvd player I just bought


Here's the support site with contact information. When you say it "quit working," how so? Does it spin up/power up? Are you having trouble playing DVDs? What model? It'll help to troubleshoot if you can give us more details.

Dec 01, 2007 | Televison & Video

3 Answers

Durabrand dvd player code


Here is the code for the dvd player
0449, 0405, 0446

code for the tv/dvd combo
0189, 0135, 0157, 0153, 0254, 0458, 0217.

website to find the other codes if you need.
http://www.jascoproducts.com/support/download-files/RemoteCode-4-digit.pdf

have a good day walmart shoppers.

Nov 27, 2007 | Durabrand DVD-1002 DVD Player

1 Answer

The battery will not charge. The player was bought 10 mnths ago


Test the voltage at the end of the power supply cord. perhaps the cord is broken or the power supply is dead. The output voltage should be listed on the adapter or by the DC input jack on the unit.

Sep 11, 2007 | Durabrand PDV-705 Portable DVD Player

Not finding what you are looking for?
Durabrand DVD-1002 DVD Player Logo

112 people viewed this question

Ask a Question

Usually answered in minutes!

Top Durabrand Televison & Video Experts

The Knight
The Knight

Level 3 Expert

76360 Answers

matt martin
matt martin

Level 3 Expert

1258 Answers

Cindy Wells

Level 3 Expert

6101 Answers

Are you a Durabrand Televison and Video Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...