I have a Canon ImageRunner 1023iF copier/FAX machine
The "Processing /Data " Green light stays on. I think it happened after a failed FAX attempt. I cannot clear it, the machine has plently of paper.
Carl Patturelli (617) 525-7592 [email protected]
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There are only two things that fill up memory. Out-going faxes that did not send and incoming faxes that could not be printed out.
The first scenario is two fold.
#1 If the phone line has been disconnected in any way the unit will try to send a few times ( most units are set for 3 attempts before failing but this is generally an adjustable setting).
#2 Most fax machines have a setting that will delete files that failed to send automatically. Some operators choose to shut off this auto delete function and this causes unsent items to stay in memory forever.
Incoming faxes will stay in memory until they successfully print out. Some of the causes are:
A paper jam, no paper supply and toner supply or a spent drum unit. If for any reason a recieved document can't print out it remains in memory unitl the problem is solved. Some units will loose that page data if the power is shut off for 12 to 24 hours. ( this is highly dependent on the model/brand).
So break out the owners manual and read up your user settings to cure the first scenario!
Does it say clear jam immediatly or does it start to run then declare a jam?
If it starts then tells you to clear a jam and no paper is in the machine, your feed rollers are shot. Smooth like trying to drive a car on ice.
If it says that all the time, no attempt to feed then you have a sensor either dirty, knocked out of place or something stuck on a sensor.
Either in the paper path or in the scanner.
well, one of two things have happened, 1. you haven't removed all of the jammed paper, maybe you left a small piece of a piece of paper or you may bent or broken your paper jam sensor. go through the paper path very carefully and check both things.