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I have a new hp photosmart c6280 all in one printer. It prints great but I have been having problems printing ship labels through paypal and now usps.com Each label is sent with SAMPLE over the front, so I can not use it. Paypal says they are working on the problem but now I'm having problems with usps, so maybe it is my printers settings or something? Any suggestions would be greatly appreciated. Warm regards, Kim

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I can't tell you exactly what this issue is, but I can tell you with absolute certainty that it isn't your printer. More likely, it's the way in which these files are watermarked or else a setting in the viewing application your printing from, say PDF.

But I can make some very good guesses and to some things which would cause this error...

  1. You are running some sort of trial viewer that has expired and now watermarks as "sample" anything you print. Picture viewers, some commercial document viewers, and some web browser plugins can do this.
  2. You are printing from a webpage and do not have java or scripting enabled. Many browsers require scripting to validate that you are supposed to be printing what your printing and watermark what you print if it can not.
  3. The issue is UPS, not paypal; but paypal uses UPS to do shipping...in this case you will see the error either way baacause your still using UPS but Paypal may have been aware that UPS had an issue and was addressing it with them.
  4. If your using Office products they do have an options setting to watermark print jobs. "SAMPLE" is the default watermark. But this would only effect printing from Word, Publisher, Excel, etc.

Posted on Aug 04, 2008

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