Question about Durabrand DWT2405 24" TV

1 Answer

Problem w/ Company of Durabrand

My mother purchased 4 Durabrand Portable DVD playersand kept 2 of them and gave 2 to her grandchildren. All of a sudden we started having problems w/ all 3 of them saying No Disc or can't read Disc. She brought it to a electonics repair store and they said the laser was broke on all of them. The repair man said to fix the laser would cost more than to purchase a new product. We tried contacting the company through website which is www.Lenoxx.com also the Evergo Corp. There number is disconnected. (1-800-315-5885). And the email [email protected] is suspended. Our DVD's should still be under warranty bc its only been 1 yr since the purchase. But our problem is we can't get in touch with the company to get a repair or replacement. Walmart is one of there major sellers. They now have a problem on there hands. I reccomend no one buy Durabrand anymore!! How can you trust a company who all of a sudden disappears. Point is 'You Can't!!' Any suggestions on help w/ this problem. Hi. Thanks for writing this posting. Saturday, my 19" Durabrand tv literally stopped working. Before it shut down, I had a partial screen and when I turned the tv off (hoping that the problem would somehow rectify itself), it wouldn't turn back on. I had it for only *four* months. Comcast gave me an 800 number but it rang to a fax signal. When I saw the posting here, I clicked on the Lenoxx site and called their 800 number which did not even ring. I called information and received a number, 877-874-8394 for Lenoxx Manufacturing but the person who answered said that they are Plaza Wire Design with Lenoxx being one division - but they manufacture towel racks. Ugh!

Unfortunately, this all happened one month after the 90 day return policy at Walmart *and* they don't even carry the product anymore. (I don't know whether it is because of defects or turning over to LCD.) One year prior to this, I purchased a cd/radio which also stopped working (the cd player). Luckily, it *was* within the 90 days of purchase and I returned it. They stopped selling that product as well.

What recourse do people in our situation have?

Posted by Anonymous on

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Tim Babcock

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Lenoxx Manufacturing went out of business in November of 2007. Walmart was aware of the situation when they were continuing to sell the products. Players can be exchanged at Walmart for equal or lesser value.

Some people have been suggesting a service called 1800customersupport.com to get the product serviced but this service has been reported as fraudulent as well. Ripoffreport.com has a thread about them as well as the Durabrand DVD players. If a company goes under the chances of a third party company servicing your equipment is slim.

Your best bet is to return it to your local Wal Mart and get a new one. Ripoffreport.com indicates that has been honored on a store by store basis.

Posted on Aug 04, 2008

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I found out this info on the web:

"Here is some info for the Durabrand 7" portable DVD player, there is a one year parts warranty by Initial Technology Inc and 90 days labor. you have to contact them directly. 800-216-5156 You must have the date of the receipt, but they said that you can have the unit scanned at the store for the purchase date. By the way, my DVD player worked perfectly until my son spilled milk on it, and then I had no problems getting the company to fix it (I did have to pay some labor charge).
After one year though, you have to take it somewhere else. Intial Technology will still help troblehoot over the phone though."

Also a link to this site:
http://18002526123.com/durabrand/

One suggestion i to make sure that the disc is clean. You can also try cleaning the laser lens on the DVD player. Try that first. When I owned my repair shop, a lady brought in a VCR and said the last shop said the heads were bad and wanted $100.00 to replace them. I took at look at it and turns out the heads just needed cleaned. Doesn't hurt to get a second opinion.

Good Luck!

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