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Posted on Mar 28, 2011
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Our Royal Tel-Weight scale shows Err in the weight window. It comes on and says "Hello," shows the "Err" in the window, and then a couple seconds later goes off with "Goodbye." I have replaced the batteries, but no change. What can we do?

1 Answer

Tom Carson

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  • Master 3,083 Answers
  • Posted on Mar 29, 2011
Tom Carson
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Joined: Feb 15, 2010
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The best thing to try is to make sure the battery terminals inside the scale are clean- use a qtip and alcohol, or a pencil eraser. Other than that, there is probably a cracked solder joint on a circuit board inside the unit, not allowing it to initialize. You can try to disassemble the unit, and inspect it to see what the problem is, and possibly resolder the cracked joint. Other than that, a component on the circuit board could be bad, making repair difficult.
Wish I had better news, but hope this helps.

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Related Questions:

0helpful
1answer

My scale says err2 I have done everything

I got an ERR2 message and now the scale doesn't work. What should I do?

The following reset procedure is used when the scale shows an err2, err, 0.0, inaccurate weight, or some other unusual error.
  1. Remove the battery from the scale.
  2. Sit the scale on a hard surface floor.
  3. Step up onto the scale, stand still for about 5 seconds and step off the scale.
  4. Re-install your battery.
  5. Place the scale back on a hard surface floor.
  6. With one foot only, place just enough weight on the scale for the display shows zero's or dashes. Once you see zeros or dashes remove your foot.
  7. Wait for the scale to turn off again.
  8. Step up onto the scale for a weight.
If the reset is successful, you should receive a weight right away. If you continue to receive one of the error messages above please call the manufacturer's Customer Service
0helpful
1answer

Have replaced battery but after trying to reset and use it either shows Err or my weight will show about 50 pounds more than I weigh. What do I do

  1. Place the scale back on a hard surface floor.
  2. With one foot only, place just enough weight on the scale for the display shows zero's or dashes. Once you see zeros or dashes remove your foot.
  3. Wait for the scale to turn off again.
  4. Step up onto the scale for a weight.
0helpful
1answer

ERr

Are you talking 31 "Stone"? If so, I believe that comes out to 434lbs. You are lucky if your scales can read that high. For testing purposes, remove your shoes or more if you think your right at the upper limit. Or let a slightly lighter friend try it. I assume your talking "Stone" as used in the UK. Are you from there? (I,m in the US, in Florida.) Also, there should be a switch on the bottom of the scale (upper left corner) allowing you to switch between lbs, st and kg. You can try that as well, although the limit should be basically identical. If you tell me more, I can help you more.
(By the way, I weigh 197 lbs right now, that's 14 stone.)
10helpful
2answers

Error 2 . How can we solve this problem. Thank you, Margaret

I found this procedure which was given by Taran_2005. I just come to try him(it) on mine, that works.

"The following reset procedure is used when the scale shows an err2, err, 0.0, inaccurate weight, or some other unusual error.
  1. Remove the battery from the scale.
  2. Sit the scale on a hard surface floor.
  3. Step up onto the scale, stand still for about 5 seconds and step off the scale.
  4. Re-install your battery.
  5. Place the scale back on a hard surface floor.
  6. With one foot only, place just enough weight on the scale for the display shows zero's or dashes. Once you see zeros or dashes remove your foot.
  7. Wait for the scale to turn off again.
  8. Step up onto the scale for a weight.
If the reset is successful, you should receive a weight right away."
0helpful
1answer

My Salter bathroom scales (model 929) are showing an ERR message. They seem to think everything weighs more than it does as if u press gently on them the weight goes up really quickly until limit reached...

The best day chessboard type is the traditional type of weight, in contrast, electronic weight scale error degreehighestelectronic
tems, affected by environments, bumps can make reading deviation.The use of electronic weight meter can more precisely?
Electronic scales are generally placed in the hard flat floor use, not on the carpet or other soft object surface by using.Each weight to body weight in the same place, the same time, wear the same clothes.
Hello, I just see a online stores
http://www.tmart.com/Digital-Scales/ sell digital scales. Some advice, for reference purposes only and finally I wish you luck!
21helpful
1answer

I have a Taylor body fat analyzer and scale model #5563 that keeps showing Err 2. It won't read any weight whatsoever... it just goes stratight to the Error message. Do you know what that means and how I...

From the Taylor Site http://www.taylorusa.com/faq-scales

Here are the basic ERR messages and their meanings:
  • Error 0: Initialization
  • Error 1: Instability (scale is on an uneven surface ex: carpet)
  • Error 2: Unit may have been jarred or unit was overloaded (customer went over the maximum weight capacity)
  • Error 3: Contact error (Feet were not wet for Body fat reading, feet aren’t big enough to reach sensors)
  • Error 4: Body fat is out of range
  • Error 5: Water is out of range
I got an ERR2 message and now the scale doesn’t work. What should I do? The following reset procedure is used when the scale shows an err2, err, 0.0, inaccurate weight, or some other unusual error.
  1. Remove the battery from the scale.
  2. Sit the scale on a hard surface floor.
  3. Step up onto the scale, stand still for about 5 seconds and step off the scale.
  4. Re-install your battery.
  5. Place the scale back on a hard surface floor.
  6. With one foot only, place just enough weight on the scale for the display shows zero’s or dashes. Once you see zeros or dashes remove your foot.
  7. Wait for the scale to turn off again.
  8. Step up onto the scale for a weight.
If the reset is successful, you should receive a weight right away. If you continue to receive one of the error messages above please call our Customer Service department or contact us via email. You can also try the reset procedure a 2nd time. Sometimes the reset procedure will work the second time.
5helpful
1answer

Nothing will display on the read out

The following reset procedure is used when the scale shows an err2, err, 0.0, inaccurate weight, or some other unusual error.
  1. Remove the battery from the scale.
  2. Sit the scale on a hard surface floor.
  3. Step up onto the scale, stand still for about 5 seconds and step off the scale.
  4. Re-install your battery.
  5. Place the scale back on a hard surface floor.
  6. With one foot only, place just enough weight on the scale for the display shows zero’s or dashes. Once you see zeros or dashes remove your foot.
  7. Wait for the scale to turn off again.
  8. Step up onto the scale for a weight.
If the reset is successful, you should receive a weight right away. If you continue to receive one of the error messages above please call our Customer Service department or contact us via email. You can also try the reset procedure a 2nd time. Sometimes the reset procedure will work the second time.
15helpful
2answers

How to calibrate a taylor scale 5571

The following reset procedure is used when the scale shows an err2, err, 0.0, inaccurate weight,to calibrate, or some other unusual error.
  1. Remove the battery from the scale.
  2. Sit the scale on a hard surface floor.
  3. Step up onto the scale, stand still for about 5 seconds and step off the scale.
  4. Re-install your battery.
  5. Place the scale back on a hard surface floor.
  6. With one foot only, place just enough weight on the scale for the display shows zero’s or dashes. Once you see zeros or dashes remove your foot.
  7. Wait for the scale to turn off again.
  8. Step up onto the scale for a weight.
If the reset is successful, you should receive a weight right away. If you continue to receive one of the error messages above please call our Customer Service department.You can also try the reset procedure a 2nd time. Sometimes the reset procedure will work the second time.
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