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Re: my computer doesn't see my HP
Did you do a CLEAN download and install with no other programs running including your virus control? You can not get a good install on most drivers with other programs running. At this point you will need to
Turn off the equipment and unplug it.
Go to the toolbar under TOOLS>internet options> delete all your cookies
Turn off any running programs and do a new download.
Save it to your desktop.
Then install it by clicking on it.
Follow the directions carefully.
Plug it into a different USB port when instructed to bring it online.
When reinstalled, restart your computer. It should recognize the driver right away.
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Don’t connect the printer usb cable first 1st you install the driver disc which is come along with the printer and when the software prompt you to connect the cable then plug the usb cable and follow the instruction. Have a nice day and do not forget to rate please...!
If it is stopping at the screen where it says "please connect the printer" all you need to do is to unplug the printer at that point, wait a few seconds and replug it in. If it's not at this point then you have much larger problems.