Question about Sony Playstation 3 (PS3) Console
Call Sony, tell them your problem and they may just have you send it in or go and get a replacement. If you have your receipt, they may have you fax a copy to them and then they will send a new one faster. Your PS3 Box will have a number to call and they will direct you to the nearest facility. Let me know if you have any more questions. This is definitely Not something you want to try and fix yourself. Don't open it as it will void the warranty for sure. Even after warranty they should help you out with this as this is a multiple occurrence.
Posted on Aug 04, 2008
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Some PlayStation® or PlayStation®2 format software titles may perform differently on the PLAYSTATION 3. To identify the compatibility status of a specific title, please use our Backward Compatibility Status Search.
If you own the 40GB PLAYSTATION 3, please note that this model of the PLAYSTATION 3 system is designed to play PLAYSTATION format software and has limited backward compatibility. This system is not compatible with, and will not play, PlayStation®2 format software. You can read more about backward compatibility of all PLAYSTATION 3 models.
To clean a disc, use lint-free cleaning cloths made specifically for cleaning CD/DVD discs, sold at computer software stores. When cleaning the disc, we recommend starting from the innermost circle, and wiping out to the edge in a straight line. We do not recommend wiping in a circular motion, as it may create more scratches on the disc.
Note: Other materials, such as a paper towel or a T-shirt, may also scratch the disc. If there are any scratches, smudges, or fingerprints on the disc, it may not function properly. Also, do not use or insert any CD/DVD drive cleaners into the PLAYSTATION 3 as doing so may cause damage to the system.
Try playing different CDs, DVDs, and games on the PLAYSTATION 3 console to see if the problem exists across multiple discs.
To determine if the problem is with the disc itself, try playing the disc on a different PLAYSTATION 3 system, (or a PlayStation®2 computer entertainment system, PS one™ console, or a standalone CD/DVD player, if applicable).
Unlicensed devices such as game modification devices can interfere with the proper function of the software. We do not recommend the use of any game modification devices or unlicensed products.
Note: Sony Computer Entertainment America (SCEA) recommends only using products that are licensed for use with PlayStation® products. If the product you are using is neither made by, nor licensed by, SCEA for use on the PS3 system, we recommend you discontinue the use of that product. Please keep in mind products that fail to meet or exceed SCEA's strict quality standards can cause damage to the PS3 system immediately, or with prolonged use. SCEA is not responsible for damages caused by untested, unlicensed products, and any remaining Limited Sony Warranty on the product will be considered void. It is the responsibility of the company that manufactured the unlicensed product to accommodate you, should their product cause damage to an SCEA product.
If the Blu-ray Disc™ does not support 1080p 24Hz video mode, the video output may not display properly. Go to [BD 1080p 24Hz Output(HDMI)] under (Settings) > [BD/DVD Settings] and select "Off".
View what disc media is supported by the PS3 system.
If the PLAYSTATION 3 is connected to the television through a VCR, you may not be able to view DVD movies. This is because of the copyright protection coding that has been programmed into the discs by the DVD manufacturers. If the PS3 system is installed directly to a VCR or TV/VCR combo, please try connecting the PS3 system directly to the TV's video/audio inputs for DVD movie playback.
If using HDMI cables, confirm whether the disc you are trying to play has High-Bandwidth Digital Content Protection (HDCP) built in. If so, confirm that the TV or display you are using is also HDCP compliant. Copyright-protected Blu-ray video discs can only be output at 1080p using an HDMI cable connected to a device that is compatible with the HDCP standard.
Blu-ray Disc uses the Advanced Access Content System (AACS) for audio/video content protection. If the Blu-ray Disc does not play, you may need to update your PLAYSTATION 3 to the latest system software to ensure the latest AACS keys have been updated.
Posted on Aug 04, 2008
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