Question about Primera Technology Primera BravoPro printer

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Primera Bravo Pro

I just replaced the plextor DVD drives in our Bravo Pro with Pioneer DVR-115DBK and it's not working right. Any suggestions?

Posted by tmmoeller on

  • Anonymous May 11, 2010

    more information required, what is the exact problem once you have replaced the drive

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andrew caird

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Pioneer 115's require a special firmware to allow the drive trays to eject far enough so that the robot can drop the discs into the tray cleanly. The firmware for the 115 can be found at http://www.primera.com/downloads/support/DriveFirmware/DriveFirmware.html. Hopefully this should fix your problem.

Posted on Jun 01, 2009

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Seems like you're having a software issue that prevents your system to read/run a disc when inside the operating system. I have included the official fix from Microsoft:

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All you have to do is to click on "Run Now" and follow the on screen prompts - just remember to eject any CD that you may have inside the drive.

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The issue occurs only under limited environmental and use conditions that are not typical for most end users, so Pioneer anticipates that most users will not be affected. If you are not experiencing any issues currently, there is no need to take immediate action. The service issue does not pose any health or safety risk.
Pioneer is aware of a potential issue with the above drives’ CD (not DVD) read/write capability. Under certain environmental and heavy use conditions, the above drives may become unable to read or write to CDs. To address this issue, for any of the above model drives that become unable to read and/or write to CDs, Pioneer will provide a replacement unit (which may be a newer model number) at no extra charge, shipping prepaid, subject to the terms and conditions of Pioneer’s standard limited warranty(excluding duration).
Again, we anticipate that most drives will not be affected. However, if your DVR-1810, DVR-2810, DVR-X122, DVR-112D, DVR-112DBK, or DVR-112DSV drive becomes unable to read or write to CDs, please contact Pioneer Customer Service by one of the following methods:
Complete an online replacement request form and submit it online. Once your model and serial number are validated, you will print out the completed form to mail along with the affected drive.
This online form is for United States customers only. For Canadian residents, please contact Pioneer Electronics of Canada customer service directly at 877-283-5901.

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