Sounds like the camera lens is jammed. Before you take it to become repaired, try cleaning the crevices of the lens module to make sure there isn't any loose dirt or debris in there. Try applying very gentle pressure to the lens and see if it retracts or moves.
If it still won't budge, it's probably an internal problem with the mechanism retracting the lens, there's not much you can do but send it off to get fixed.
Cheers!
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