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If the pen drive is working, the data is there and can be recovered. I
think it could be due to virus activity. Some virus make the contents
of the drive hidden, thats why user can't see the files and the space
available for use is less than the capacity. It is suggested that go
to FOLDER OPTIONS - and select SHOW HIDDEN FILES. It may show the
hidden files. Otherwise, you can use any data recovery program to recover the data. Please not that you should not sav/write any data to avoid overwriting the existing data.
There are a few utilities available on the internet that may be able to recover at least some of your files, even after you tried to format. I have used this program several times to retrieve customer data from damaged memory cards. I hope this helps.
Buddy Corporate Computer Over 21 years of PC and printer support/repair.
It sounds like your media is malfunctioning (electronics). For this type of problem, we offer a data recovery service. Our company, LC Technology, is the only Sandisk-approved data recovery company and we have been working on their products for over 5 years. You simply have to send your media to us. Our technicians will recover your files on CDs and return everything within 48h. You just need to send us your Sandisk with this form: http://www.lc-tech.com/documents/LC_Technology_Data_Recovery_Service-SD-Eric.pdf
There is a charge for this service, but ONLY if we are successful. The pricing is on the form. Please note that the chances of recovery are around 90%.