SOURCE: I have purchased this product with a software
I've had the same problem and was told by an Amazon customer service person that the Archos 7 Home Tablet must not be a recognized device. I've brought the issue to the attention of Archos technical support and they claim to know nothing about another companies software and could not help. I don't think there is a solution, I think it just doesn't work on this device. I don't know why they included the kindle e reader app if it is useless on this device. I also rec'd Syncables 360 software and I can't get it to work either and technical support for that software is non existent. I tried calling the phone number a couple of times and was disconnected each time. I will be contacting the company I purchased this from to log a complaint.
Your book won't open on your Kindle (5th Generation), or there's an error when you try to open a book.
Before you perform these steps, make sure that your Kindle is connected to a wireless network. To learn more, go to Connect to Wi-Fi.
There may have been an error with downloading the book. Remove the title from your device, restart your device, and then download the book again.
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