Question about iRiver H10 MP3 Player

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IRiver H10 - System files missing

Hi,
I dropped my iRiver and since then it says "System files missing - To restore the system files, connect H10 to iRiver plus".
I downloaded the iRiver Plus 3 software however it cannot connect / find the iRiver. I also cannot see the assigned drive in "My Computer" however I can see the iRiver is plugged in as it appears in the "Safely remove HW screen".

PLEASE HELP !!!!!!!!!!!!!!!!!

THANKS

Posted by tulec on

  • 4 more comments 
  • Anonymous Aug 18, 2008

    Yeaaahh I have EXACTLY the same problem .

    Ive had my iriver for ages and its worked fine until a week ago.

    i dropped my iriver by accident and then the song i was playing froze.

    it wouldnt turn on so i took out the battery.

    it made this funny clicky noise and then the dreaded " system files missing" message appeared.

    ive downloaded the firmwire and the iriver plus but my iriver hasnt been detected in either cases.



    I NEED HELP!

    WHAT DO I DO??



    Lisa

  • JdizzleMuzik Feb 09, 2009

    Same exact thing for me except i didn't drop mine. It just started doing it. When i called iriver they said i had to replace it.

  • tabarbour Mar 24, 2009

    Don't know what brought it on (but i'm pretty clumsy, so it's possible that I'd dropped it) but my H10 (20g, color) iRiver also displays the message "system files missing, go to www.iriver.com to restore those files"
    but all i found on the site was FAQ's which led me to download iriver plus 3, which only jams up every time my iriver is connected.
    It is not displayed directly in My Computer, but can be found in the Device Manager.
    It is connected in a USB port in the back of my computer. (and displays "USB connected" when connected.)


  • Anonymous Apr 08, 2009

    same

  • Anonymous Apr 14, 2009

    My iRiver H10 20GB froze two years ago. I brought it to the store I bought it from. They said there was no service for this device but they would send it to the iRIver folks for $25.. my risk.... if they could do nothing,. Of course they could do nothing. I got it back and fiddled with the download upgrade until it at least unfroze but from then on it can only download from my media player to the browser and only takes a sporatic download until it says download complete and my iRiver icon disappears and windows media player says it can disconnect only it contunues to sync to...i suppose the ozone. When I try to hit the disconnnect safety tab it is not there. I push the iRIver reset with a pin and disconnect. I turn it off, turn it on and voila: my iRiver opens up. I go to MUSIC. One or two songs are listed in each tab nothing else. I scroll down to browser and many.. but not all songs are listed. Pissed off

  • Talobs May 11, 2010

    I have mistakenly taken off my iriver 5GB ; color H10 from my PC. It had its system files missing and can't music. The message shown says that it had lost its system files to recove, connect to iriver plus.



    I'm not clear how will i connect to iriver plus?

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Please, my new iriver h10 is not open. it will say "System files missing"

Posted on Apr 14, 2009

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I reformatted my iriver player, and now it shows system error. what should i do?

Sir/ madam
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me i ask regarding my iriver H10
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IRIVER WONT WORK AAAAHHH HELP!!!!!? my iriver wont work when i try to turn it on it comes up and says system files missing to restore the system files, connect to iriver plus wat dose that mean i have...

Hello,

When system files are missing on the player, you will need to reinstall the FIRMWARE.

When looking online for the connection type for the H10 / H10JR, I can see 2 CONNECTION TYPES for the H10 / H10JR:
1. MTP, when using Windows Media Player 11 ( WMP11 ), for the H10.
2. iRiver Plus, when using iRiver PLUS, for the H10JR.

The connection type determines what software on the computer will be used for transferring media.
Each software on the computer needs corresponding firmware on the player to be installed.
When the player itself comes up with the information to connect to iRiver PLUS, this is the correct software for this device probably. Then the device is a H10JR.

When not having the program iRiver PLUS, go to the iRiver support site, for the download:
http://www.iriver.com/flash/index.asp?code=0302
In the left column click Plus3 and go for the download.
Run iriver plus 3 and then select [Tools > Portable Device > Firmware Upgrade] from the menu.


Need more help ? Just post a comment.
In case you have the other model player, the H10, let me know if you need assistance for its recovery.
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You must be connected to the internet for this to work: 1.Download the MTP Firm Updater Utility from iriver website - iriverinc.com/support (Audio Jukebox --> H10) 2. Unzip file, run .exe file, go thorugh wizard (if you are not in mass storage mode, it will give you instructions on the wizard on how to change this) 3. Select Recovery 4. Finish going through wizard 5. disconnect iRiver from computer, and wait for it to update - your player should be good.
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If the problem happens again, then uninstall Windows Media Player 11 from your computer and rollback to Windows Media Player 10 (you will NOT lose any songs by doing so).
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Try doing a format via windows explorer. Right click on the drive and then format as fat32. Then unplug and open iriver plus. Reconnect. See if that works. Good luck!
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