I have lost my manual and i dont know how to record a personal message on my answering machine and how to enter the code to retrieve my messages from another phone.

Call your phone, let the outgoing message play when the machine answers, and wait for the beep. After the beep, enter the 3-digit security code you'll find on a sticker on the bottom of the machine. The machine will beep twice to let you know you entered the right code and it's ready for your commands.

Remote commands:

1# Plays messages in mailbox 1
2# Plays messages in mailbox 2
3# Deletes old messages (you need to play them all back first)
7# Starts recording a new outgoing message (press 7# again to stop recording)
9# Turn the system on or off
0# Monitor the room

While you're playing messages (you pressed either 1# or 2#) you have these commands:

3# Erase current message
6# Repeat previous message
7# Skip to next message
8# Repeat current message
## Stop playback

After your messages have played, you have 20 seconds to enter another command before the machine disconnects automatically.

You can download the manual here so you'll have a copy for future reference.

Thanks for visiting FixYa!

First, I'm sorry for your loss. I recently lost my mother, too.

Let's see if I can help. First, you need to know if you can call your answering machine from another number and remotely listen to the messages. You'll need your answering machine's user guide if you don't know the code to enter when your answering machine answers the call.

If you can remotely access the machine from another phone, you'll need a call recorder. These can be found at most local electronic shops or eBay. (See link below)

(I noticed you referred to *********** as "my mum " - so I'm guessing you may be in the UK.?) I'm in the US. So, this link is to eBay in the US but it will give you an idea what you're looking for.

http://cgi.ebay.com/Phone-Recorder-record-telephone-call-pc-computer-bug-/200585416756?pt=LH_DefaultDomain_3&hash=item2eb3d29034

or here:

http://shop.ebay.com/?_from=R40&_trksid=p5197.m570.l1313&_nkw=call+recorder&_sacat=See-All-Categories

Now, with a voice recorder, you can call your answering machine remotely from another phone - enter the code to retrieve your messages - record the messages you want to keep - and erase what's on the answering machine.

Here are the instructions you need to follow:

If you want to be able to play your messages from a remote location, you need to enter a two-digit Personal Identification Number (PIN) code (01-99).
To select a PIN, perform the following steps:
1) With the phone in standby, press [menu/clock] twice.
The system announces "Security code," and the current PIN code is announced as it is displayed on the base.
Then the system announces the instructions for setting the PIN code.
2) Press [volume/select/ ] or [volume/select/ ] until the desired number appears.
3) Press [set] to select the PIN code. You hear a confirmation tone, then the announcement "Security code" followed by the new PIN code is announced. After a few seconds, the system announces "To set ring time, press menu again."
Note: The PIN code is set to "80" at the factory.

Remote Operation
When you are away from home, you can operate your answering machine with any touch-tone telephone. Use this function to check for recorded messages, to play or delete messages, even record a new greeting message.
1) Call your telephone number.
2) During the greeting message, press [0] and enter your PIN code
3) The answering machine announces the current time and the number of messages stored in memory. Then you hear "To play incoming message, press zero two. For help, press one zero."
4) You may continue to listen to the voice prompts, or you may select a command from the following chart:
Command Function Command Function
[0] then [1] Repeat a Message [0] then [6] Answering Machine On
[0] then [2] Play Incoming Messages [0] then [7] Memo Record/Stop*
[0] then [3] Skip a Message [0] then [8] Greeting Message Record/Stop*
[0] then [4] Delete a Message [0] then [9] Answering Machine Off
[0] then [5] Stop Operation [1] then [0] Voice Prompts
* For Memo Record and Greeting Message Record functions, the first time you enter the corresponding command, it
starts the Recording function. If you want to stop the recording, enter the command again.
Note: Once you enter the remote access menu, you must enter a command within 15 seconds, or the
answering machine automatically hangs up and returns to standby.
5) After all of the voice prompts have been played, you hear intermittent beeps indicating that the system is in the
command waiting mode. You may enter another command at this time from the chart.
6) When you are finished, hang up to exit the system. The answering machine automatically returns to standby.

Turn on the Answering Machine Remotely
If you have forgotten to turn on your answering machine, you can turn it on remotely from any touch-tone telephone.
1) Call your telephone number.
2) Wait ten rings until the system answers. You hear intermittent beeps.
3) Press [0] and then enter your PIN code. The answering machine announces the number of messages stored in memory. You hear "To play incoming message, press zero two. For help, press one zero."
4) Press [0] then [6] to turn the answering machine On. You hear the outgoing message and a confirmation tone.
5) Hang up the phone; subsequent calls will be answered by the system.

go to the phone website and download a new manual it will help. if you dont know the phone website use google and search for it

Since I have not idea what exact model you have this may or may not work... I hope it helps, as it is for a Uniden answering service phone.

Remotely Operating Your Answering Machine

Note: The answering machine will only playback messages for four minutes and then it returns to the command waiting mode.

To continue playing your messages, press [#] then [2] again within 15 seconds.
To operate from a remote location, use any touch-tone telephone and follow these steps:
1.) Call your telephone number and wait for the answering machine to answer
2.) During the greeting message, press [#] and enter your PIN code within 2 seconds;

How to enter a PIN
To play your messages from a remote location, you will need to enter a two-digit Personal Identification Number (PIN) or PIN Code.
Press the MENU soft key. Select the ANSW. SETUP menu, and then the SECURITY CODE submenu.
Enter a two-digit security code (00-99) using the number keypad [0-9].
Press the OK soft. You will hear a confirmation tone.

The answering machine announces the current time and the number of messages stored in memory.
You hear "To play incoming messages, press pound-two. For help, press pound-zero." You will hear a beep.
Enter a remote command within 15 seconds, each command there after must be entered within 2 seconds. You may select a command from the following:

# then 1 Repeat a Message
# then 2 Playback Messages
# then 3 Skipping a Message
# then 4 Deleting a Message
# then 5 Stop Operation
* # then 6 Answering Machine On
# then 7 Memo Record/Stop**
# then 8 Greeting Record/Stop**
# then 9 Answer Machine Off
# then 0 Help Guidance

this instruction may help you , if not a model number could help , but try these instructions . thanks

To operate from a remote location, use any touch-tone telephone, and follow these steps:
Call your telephone number and wait for the answering machine to answer. If the answering machine is off, it will answer after about 10 rings and series of beeping sounds.
During the greeting message (or a series of beeps when the answering machine is off), press [0] and enter your PIN code within 2 seconds (see "Setting a Security Code or Personal Identification Number (PIN)" on page 57).
The answering machine announces the current time and the number of messages stored in memory. You hear "To play incoming messages, press zero-two. For help, press one-zero." You will hear a beep.
Enter a remote command within 15 seconds, each command there after must be entered within 2 seconds. You may select a command from the following chart:
Remote Commands

Command 0 then 1
Repeat a Message*
Command 0 then 6
Answering Machine On
Command 0 then 2
Playback Messages
Command 0 then 7
Memo Record/Stop**
Command 0 then 3
Skipping a Message
Command 0 then 8
Greeting Record/Stop**
Command 0 then 4
Deleting a Message
Command 0 then 9
Answer Machine Off
Command 0 then 5
Stop Operation
Command 1 then 0
Help Guidance

we can get a link to your manual if we had model number

I phoned in from another phone and retrieved my messages. The problem was not with the answering machine but with the phone and calling card I had been using. Don't use a hotel switch board nor calling card, too many intermediate parties for the 2 digit code to work with.

Remotely Operating Your Answering Machine

Call your telephone number and wait for the answering machine to answer. If the answering machine is off, it will answer after about 10 rings and series of beeping sounds.
During the greeting message (or a series of beeps when the answering machine is off), press [0] and enter your PIN code within 2 seconds (see "Setting a Security Code or Personal Identification Number (PIN)" on page 54).
The answering machine announces the current time and the number of messages stored in memory. You hear "To play incoming messages, press zero-two. For help, press one-zero." You will hear a beep.
Enter a remote command within 15 seconds, each command there after must be entered within 2 seconds.

To retrieve a message from another location, dial the telephone number and when the greeting message starts punch in your four digit code. The default code is 0123 if you haven't set one. Follow the prompts to listen to messages.

Here is a link to a similar model: http://www.swbfreedomphone.com/ib/ibansw/fa970.pdf Here is what it says: TONE REMOTE OPERATION Remote Security Code To access answering functions from an outside line, you will need to enter the three digit security code located on the bottom of your unit. Write this number on the Remote Access Card, which you can keep in your wallet. Remote Turn On If you forget to turn on your unit: 1. Call your unit from a touch-tone phone. 2. Wait 12-14 rings until the machine answers. 3. The FA970 will automatically answer by playing your greeting. You may hang up the phone, and subsequent calls will be answered. Remote Message Playback 1. Call your unit from a touch-tone telephone. 2. After your FA970 answers, it plays the outgoing greeting and beeps once. Dial your three digit security code within 20 seconds after the beep, pressing and holding each digit for 1-2 seconds. Allow a 2 seconds interval between each digit. 3. Your FA970 will sound one beep to indicate the code was entered correctly. (If there are no beeps, enter your code again.) 4. You can press the following buttons on your keypad: Option Press Playback Mailbox 1 Messages (1) Playback Mailbox 2 Messages (2) Record Memo Message (3) Record New Greeting (8) Turn Off Answer Mode (9) If you press ?1? or ?2? (to playback messages), you have the follow options: Option Press Erase Current Message (0) Repeat Current Message (4) Repeat Previous Message (4) repeatedly Stop Message Playback (5) Skip to Next Message (6) To SAVE messages, hang up the telephone. Note: Your FA970 will sound a series of beeps if there are no messages. Remote Record New Greeting If you press 8 (to record new greeting): 1. When you hear a beep, begin recording your new greeting (up to 30 seconds). 2. When you have finished recording your new greeting, press (5). The unit will beep, and the new greeting will playback to you. 3. Hang up the telephone. Remote Record Memo If you press 3 (to record memo message): 1. Within three seconds of pressing ?3?, press ?1? or ?2? to select Mailbox 1 or Mailbox 2. Otherwise, the memo will be recorded in Mailbox 1. 2. When you hear a beep, begin recording your memo (up to 60 seconds). 3. When you have finished recording your memo message, press (5). 4. The corresponding Mailbox message count will be increased by one. To Retrieve Messages when Recording Memory is Full 1. When the message capacity is full, the unit will sound 3 beeps after answering the phone. 2. Within 20 seconds after the 3 beeps, dial your 3 digit security code. 3. Your FA970 will sound one beep to indicate the code was entered correctly.