I'd suggest taking a look at this thread http://forum.ecoustics.com/bbs/messages/1/154803.html
i.e.
"Turn the unit on. Pick it up from the right side and rest it on its left side in a vertical position. Gently tap the right side of the media console while hitting the eject button at the same time. I had to tap it hard before it would eject the cd cartridge, but it did come out with all CD's intact. I will try to pry it open and check the gear on the motor. I have had this Lifestyle 25 system for 8 years problem free before the CD cartridge got stuck, and Bose technical help told me how to get it unstuck. But they now want me to trade my system in for a new one. I'm not ready for that yet, I'll check the gear on the motor that Anonymous mentioned."
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