Tray 1 printer is not picking up from tray 1, single sheet feed works ok. check preferences, thay ar ok.

The obvious thing is to turn the printer off, remove paper tray, take out the paper, look to see if anything clearly amiss with either the printer or the paper tray itself, reflll the paper tray with a moderate quantity of preferably fresh paper - though this should not matter - and replace the newly-loaded tray. Turn the printer back on and see if it works or not. You may also try single sheet manual feed if this available for your printer.
12.March.2015

Check your paper tray, if the tray is ok look at the feed rollers.

Step 1:Check with another cartridge
Step 2:Switch off the printer take out tray 2 casette, swich on the machine check while intializing the printer tray 2 pick up roller rotating?.. If its rotating check solnoid which is located right side under the main moto assembly, clean the solnoid as shown in the anap shot..fix it back.
Step 3:Open right ,left & top covers.., close cartridge access door check is it driving the laser scanner shutter?, if not check the sccess door knotch broken/bend.

Try cleaning the rollers with purified water. See instructions here. Also make sure you fan the paper before loading, try flipping it upside down, and see here. If you have no luck, try another brand of paper, or loading more or fewer sheets...
Good luck, that's a frustrating problem...

Hi,
Reinstalling the printer is related the Software.
If the paper gets physically jammed than its the driver setting issue or hardware issue.
Check if two sheets get jammed or only one sheet.
If it is two sheets than printer is picking up multiple sheets and paper gets jammed.
If the printer is jamming a single sheet than remove the Tray and look there is rubber roller inside if there are marks or lines on that rubber roller or if the roller roller is worn out than that rubber roller called as paper pickup roller need to be replaced.
If that looks fine than try to priny using manual feed and if the problem persists from manual feed too than try another toner cartridge
If the problem is not from Manual feed Tray that Replace the main Tray with known good Tray and check if the issue resolved.

Click File > Print > Properties to check your settings.
To verify that tray 1 is working, put paper in tray 1. Press green check until you see Information Menu. Scroll using arrows until you see Print Menu Map then press green check. If it prints from tray 1, your problem is not with the printer, but with the PC settings.

i has follow this step, but need to press green check button to resume print menu map.

tray 1 manual feed set to A4 paper plain size
manual feed is on.
there is paper on tray 1
ps setting tray1 manual feed is A4 plain size paper.

send print to tray1 manual feed even there is paper at tray 1
i still need go to the printer and press green check button to resume print

That is usually caused by the paper feed rollers being cover with paper dust. Take a clean cotton pad and alcohol and clean the rollers :turninig each roller as you clean it. if it has a rear dor, open it to get better access to the rollers.

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I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

Fixing paper feed problems

• Ifthe printer is not picking up paper, check to see if there is paper inthe IN tray. If there is not, load paper into the IN tray and press the RESUME button.
• Do not load more than 100 sheets of 20-pound paper in the IN tray. The paper stack should not exceed 10 mm or .38 inches.
• Use the same type paper in the paper tray when you are printing.
• Makesure that the paper width adjuster is against the left side of thestack but is not blocking the stack. Push in the paper length adjusterto make sure that the paper is fully seated in the printer. Do not pushso hard that the paper buckles.
• Do not use paper, envelopes, or cards that are torn, buckled, have curled edges, or do not lie flat.
• Ifusing the IN tray to load several envelopes, push the paper lengthadjuster toward the envelopes until it stops. Do not bend the envelopes.
• Load only one envelope at a time in the single-sheet input tray and be sure that it is inserted fully into the slot.
• Use envelopes with square flaps instead of triangular flaps, or tuck the flaps inside the envelopes.
• Ifthe printer's paper feed rollers become covered with debris (dust orpaper fibers), clean the rollers with a soft cloth dampened with water.
• Ifthe paper loads unevenly in the printer, one or more of the rollers onthe rear access door is missing. Remove the rear access door and checkto see if all six rollers in the door are present. If any are missing,the door assembly needs to be replaced. This is a customer replaceablepart, number C4557-60076.
• Ifthe printer does not drop any paper from the wings to the OUT tray,remove the excess paper. The paper stack should not exceed 10 mm or .38inches.
• Ifthe printer is sending more than a single sheet through at one time,remove the paper from the IN tray and separate any sheets that arestuck together. Reload the paper in the IN tray.
• Ifthe printer is not ejecting paper, then turn off the printer. If yourcomputer is turned on, turn it off. Then, turn on the computer. Wait afew seconds. Turn on the printer.
  NOTE: If you continue to experience paper feed problems, try other media or paper types. Refer to the User's Manual for supported media types and specifications.

Sounds like the pickup roller is worn or dirty. Try cleaning the pick up roller for the tray. If this doesn't work the pick up roller will need to be replaced.

The paper tray is a non-repairable item. HP replaces them outright.