Your red ink is empty
It means the blue ink has run out or is very low.
One of your ink modules is empty. it is a blue/green color.
If you open up the cover they are usually located right there.
SOURCE: Screen reads "Near empty Cyan" but I just replaced the Cyan ink cartridge, its full.
If the firmware update doesn't work, you can reset this error.
Unplug unit. Remove offending cartridge. Plug unit back in, wait until
all startup noises have stopped. Open lid and reinstall cartridge. This
will solve the fault as long as the sensor is working.
Also, please be aware, you should not have to change a cartridge if it says "Near Empty", only if it says "Ink Empty Magenta".
Also, please make sure none of your other cartridges are empty. I have
seen this over and over. Two cartridges empty at the same time, and the
person replaces one of them but thinks they actually replaced the other
one.
Turn the power off and pull all the cartridges out. Look a the side of
the cartridge, you should see a window with a little plastic tab
sticking out. This tab should be blocked by a black float inside the
cartridge. If you cannot see the float, and the tab is clear with no
ink in it and no float tab blocking it, it means the cartridge is empty
even if you still see some ink in the bottom.
To be sure plug the machine in without any cartridges. When all the
noises have stopped, open the lid and install the cartridges. If you're
still getting an error saying either a cartridge is not installed or is
empty, then one of your cartridges is empty. Redo the previous
paragraph.
SOURCE: replaced ink
unplug from power outlet. wait 5 min. take ALL carts out. leave scanner top open. replug to power. wait til machine demands carts. insert carts. close cover. answer display question.
Do make a firmware update. download small tool from brother homepage of your country!
SOURCE: Brother MFC 5840CNZ displays Ink Empty on CYAN when new cartridge is installed
Something that has worked for some Brother owners to get cartridges recognised.
1. With your MFC powered up, open it up and remove the cartridge you are
having a problem with, then close the MFC, leaving it powered up. It
should report that there is no cartridge in the machine.
Still
with the MFC powered up, open it up and reinsert the ink cartridge,
then close the MFC. It should either ask if you have replaced a
cartridge or go into its cleaning mode.
Answer "yes" to "have you replaced cartridge?" and it should either "print" or "clean" and then "print".
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