When you go to retrieve voice mails in the General Delivery mailbox, you are greeted with the name of the company. How do I change that?

A U.S. Cellular®, they understand that your Voice Mail is about more than just sending and retrieving messages. It is about staying connected to what is important at all times - even when you or the people you are calling are not available. Setup And Retrieval You must set up your mailbox the first time you use your U.S. Cellular Voice Mail. Please ensure you are using your wireless device for the initial set up.

1. Access your mailbox by dialing *86 or your 10-digit wireless phone number + SEND
2. Follow these prompts to set up your mailbox:
   1. Choose English or Spanish as your language preference
   2. Set up your 4-10 digit password
   3. Record your voice signature
   4. Record or select your greeting
3. Start using your mailbox

There are three elements to voice mail; having a Panasonic brand voice mail system, recording the greetings, and setting call forward conditions. Which ones have you done?

The default access to voice mail is extension 500 on the intercom, but we used to use 165. When you dial it, the lady says "welcome to the Panasonic voice processing system". If she doesn't or you're asked for a password, or you have not done the tutorial, then you need to do that and it guides you to the setup of the greetings, name, and password change. After that, you dial *710x 500 (or your VM access) # on the inercom to set call forward to voice mail, with 4 being no answer (my preference since it gives me the option of answering the 2nd call or letting it fall to voice mail), or 5 for Busy/No Answer.

The message manager (mailbox 998) and the system owner (mailbox 999) has the ability to access and change how the voice mail system performs. The owner can change your name for the directory or reset your password and/or
setup or delete your mailbox.

Carl

When we set up a Panasonic voice mail system, you have a menu that plays. Usually, there is a Company Greeting, then a Custom Greeting. They are changed from mailbox 998 option 5 then 1 or 3 depending on which greeting you want to change.

Of course, you may not have a TVA or TVx voice mail system, but I'm guessing that's what you have. In all cases, the Company greeting plays in front of the Custom greeting. By default in a TVA it's probably both greetings 1. You can log into the system and play them without changing them to verify what's where.

Carl

True, it's not in the "handbook" because it's in the subcriber's guide to whatever voice mail system you have. Try looking for it, but in the meantime, dial 165 and see what happens. If it's a Panasonic brand TVx box, it should answer and either ask for a passoword or you'll be listening to messages.

The owner of the voice mail system, called the message manager, will have the password for mailbox 998. That's where general delivery messages get left sometimes. The system owner has the password for mailbox 999. That's the administrator's mailbox and it lets you change passwords and set up the dial by name directory.

Carl

Dial your extension. Wait for the greeting to say that you are at your voice mailbox. This is also the "Quick Voice Mail Tutorial Set Up."
Follow the instructions provided in the tutorial. You will be asked to enter your name (or company name), password and greeting. Write down the password and keep it in a safe place.
Record other greetings, if needed. After the tutorial, you have an option to add different messages for different situations. Press "311" to change your general greeting. Use "312" to record a message for when the line is busy. Dial "315" to record a temporary greeting for when you are away for an extended period of time, such as vacation. Good Luck

If you recieve the message "mailbox locked" then the password was incorrectlyentered too many times.
To reset your password press feature 983
the screen should say log:
enter 1020000 (default password) if you have a 3 digit intercom number, 120000 if you have a 2 digit intercom number
the display should say mbox, AA, and othr above the three soft keys
press the mbox soft key
the screen should say add, del, and chng above the soft keys
press the chng soft key
enter in the mailbox number you wish to reset the password on
press ok
the screen should say reset and next above the soft keys
press the reset soft key
press the Rls key
your password should be reset to 0000

As far as setting up your Mailbox, press your open mailbox key or press feature 981.
When prompted to enter your password enter the password of 0000.
The voice mail will make you change and confirm your password at this point. your password can be between 4 and 8 digits but cannot start with a 0.
after the password is changed the voice mail will make you record your name for the company directory. once the name recording is accepted, the mailbox will be at your main screen.
To record a greeting for your mail box,
"8"for admin
"2" for greetings
"1" for record
"1" for primary greeting
"'1" to record your greeting
at the tone record your greeting
"#" to end recording
after you record press 1 to listen 2 to retry or # to accept
press "rls" key when finished

The mail box you want to change might be mail box 100 (general delivery). The general delivery mailbox can be attached to extension 250

Voicemail Features Norstar Common To Check Your Voicemail:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. From here you can listen to messages, change your greeting, change your password, etc.
To Leave a Message for Someone in Your Office:
1. Press the Leave Message key or Feature 980
2. Enter the mailbox number (extension number. of the person you want to leave a message for
3. The display will show the name of the mailbox owner, press OK
4. Leave message
To Access Your Voicemail box from Another Phone:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Press the OTHER softkey
3. At the LOG: prompt, enter your mailbox#(extension #. and your password all together followed by the "#" sign
4. Press the OK softkey
To Access Your Mailbox from Outside of the Office:
1. Call the main office number or your DID (if applicable.
2. If the call is answered by a receptionist, have them transfer you to your voicemail box
3. If the call is answered by the company greeting, or your personal greeting, Enter: * *
4. At the prompt, enter your mailbox #(extension #. and password all together
To Transfer Someone to a Voicemail Box:
1. Press the Transfer to Voicemail key or press the Feature button, then 986
2. Enter the mailbox # (extension#.
3. The display will show: Call Transferred
To Change Your Personal Greeting:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Press the REC softkey
6. Press the PRIME softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to end your recording and then the OK softkey again to accept the new recording
To Record Your Alternate Greeting (Used when on vacation or out of the office.:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Pres the REC softkey
6. Press the ALT softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to end your recording, then the OK softkey again to accept the new recording.
9. You then need to have your voicemail box now play the Alternate Greeting, Press the GREET softkey
10. Press the ChOOSE softkey
11. Press ALT softkey
12. Display will show: "Accept msgs: Y", Press the OK softkey to have your voicemail box accept messages while your Alternate Greeting is turned on, or press the CHNG softkey to change the "Y" to an "N" if you do not want your voicemail box to accept messages.
13. When you return to the office, make sure you go back into your voicemail box and have it play the PRIME greeting
Norstar Voicemail Administrative Programming Programming must be done from any M7310, T7316, or M7324 model phone set.
To Log Into System Administration:
1. Enter Feature 983
2. The display will show "LOG", enter your login password
a. If your company extensions are 2 digits long enter "120000"
b. If your company extensions are 3 digits long enter "1020000"
c. If your company extensions are 4 digits long enter "10020000"
3. Press the softkey under "OK"
To Create a New Mailbox:
1. Log into system administration
2. Select the softkey under "MBOX"
3. Select the softkey under "ADD"
4. Enter the mailbox number (extension. you want to add
5. Mailbox type: Subscriber and then select "OK"
6. Extension: Usually the same as the mailbox number
7. Service Class: Enter 1
8. Name: Enter the name using the dial pad. Enter last name first, press "# #" to enter a comma, and then enter the first name. When spelling the name, press # to move to the next character
9. Directory: Y (Yes.
10. Message Waiting: Y (Yes.
11. Out dial: Pool, enter 1 and then OK
12. Accept: 1, select OK
To Delete a Mailbox:
1. Log into the system administration
2. Select the softkey under "MBOX"
3. Select the softkey under "DEL"
4. Enter the mailbox number (extension. you want to delete
5. Select the softkey under "Delete"
To Reset a Mailbox Password:
1. Log into system administration
2. Select the softkey under "MBOX"
3. Select the softkey under "Chng"
4. Enter the mailbox number you want to reset the password for
5. The display shows "Reset Password"
6. Select the softkey under "RESET"
7. Press the release key
*The new password will be "0000", the system will ask the user to change this the first time they log into their mailbox using this password.
To Change the Name on a Mailbox:
1. Log into system administration
2. Select the softkey under "MBOX"
3. Select the softkey under "Chng"
4. Enter the mailbox number (extension. you want to change the name on
5. The display shows "Reset Password"
6. Select the softkey under "Next", keep hitting "Next" until the display shows the name
7. Select the softkey under "Chng" to enter a new name
8. Enter the name using the dial pad. Enter last name first, press "# #" to enter a comma and then enter the first name. When spelling the name, press "#" to move to the next character
9. Select the softkey under "Next" to save the change
10. Hit the release button

check under the mailbox set up ( where you created it) for that extension that the extension number of that phone is on that mailbox> in other words, you could create mailbox 221, but assign it to 222. The Gen Delivery box is 100 which is the catch all for transfers that cannot be completed.

Your name is in the Company Directory if you chose this option when you first set up your mailbox. To change it AFTER you set up your mailbox, press feature 9 8 1, enter your mailbox password, dial #, press ADMIN ( or 8 ), display should read
Mailbox admin
GREET PSWD QUIT
dial 1, at the tone record your name, press # to end recording, press # to accept, press RLS
It will look like you are re-recording your greeting but you are recording your " voice " name. Good Luck. ...Mike