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Before you connect the camera to the computer you have to install the software that is on the CD that came with the camera. When this camera was new, Windows-XP and OS X 10.3.9 were the standard. I think you still can get the correct drivers and perhaps even the complete software on the JVC site, if you can't find the CD. I lost my CD and I still could get the software only a couple of years ago.
you should not need drivers for xp pro if your using a video capture card or a usbconnector but here is a sit to go to for help. http://camcorder.jvc.com/index.jsp if you don't know how to capture with your camera you can click on windows movie maker with your camera hooked up and you will be able to capture from the camera and edit with this program, also suggest you buy adobe premier pro expensive but good for videos.
Are you playing the video back through the camcorders utility ? Sometimes by clicking on the file through windows explorer you will get the picture but no sound, this happens for the Sony camcorder but is fixed by running the playback through the motion picture browser application supplied with the camcorder.
unknow just means it dose not have a driver list for the device. go on their web paged for driver from the device web site. and install them from there.
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