First try a soft reset or try a default password 1234 while pressing and holding both soft keys which are the two dashes just bellow the screen push the stylus into the reset hole pic above If
the device just starts up quickly then you have done a
soft reset only.(as mentioned above) If
you succeed in hard re-setting but the password is still asked for then
we may need an extra few steps to ensure the registry is cleared. . way number two.. press and hold the left &right soft key, and at the
same time, use the stylus to press thereset button at the bottom of
your device.
if that doesnt work you will need to do a hard reset. this is how there are two ways here is way number one
To do a hard reset its a bit of a pain
Keep pressed until
the warning appears. continue
Try again all three things must be done at the same
time and held until the hard reset message appears.
release the stylus but continue pressing the 2 soft keys until
you see a message on your screen
Release the two soft keyss, and then press the green call
button on your device.
To perform a hard reset using Clear Storage if you can access it
1. Tap Start > Settings > System tab > Clear
Storage.
2. Type "1234" in the box and tap YES.
please let me know if that helps
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