My HP Officejet 4500 won't scan documents. I keep getting the error message that states "No Scan Options Refer to Device Documentation for Troubleshooting"

Its hardware failure in scanning section,not only scan even copy & sent fax also effected...needs professional to rectify the problem..you are tec guy we can suggest you

Try using the HP Scan Diagnostic Utility in Windows - HP Customer Care (United States - English).

If you need more help post back!
Thumbs and testimonial are welcome!

You did not mention what is the make and model of your old pc.
If but this time it seems like your printer needs to be installed again using apple computer. Feel free to write again. Thanks.

Try using the HP Scan Diagnostic Utility in Windows - HP Customer Care (United States - English)

try Using the HP Scan Diagnostic Utility in Windows - HP Customer Care (United States - English)

try Using the HP Scan Diagnostic Utility in Windows - HP Customer Care (United States - English)

Try using widows paint. Look in windows accessories off the start program menu. If you open windows paint, look for open file from "Scanner or Camera". Most likely you can get the scanner to work again in Vista. Otherwise...try Vuescan scanner software. I think you can get a free trial period online and it should also work. You'll have to pay for that if you like it.

http://h10061.www1.hp.com/ccsearch/search?pname=HP+Officejet+5610+All-in-One+Printer&ctry=us&method=prodFinder&search=0&submit.y=7&submit.x=10&opname=HP+Officejet+5610+All-in-One+Printer&qry=%26quot%3BNo+scan+options+--+refer+to+device+documentation+to+troubleshoot&sni=441125&dlc=en&lang=en&&uqry=%22No+scan+options+--+refer+to+device+documtation+to+troubleshoot
This is the trouble shooting link for your issue.They didn't have a predetermined answer and suggested you contact them.There's a blacked out box that says "Contact HP",it's live help.It works,I've used it!Good Luck!

Use thunmdrive then can scan

This particular error message is in regards with the software of the printer. Its either your printer is not communicating with the computer software for scanning or your firewall is blocking the software. But before we proceed with any troubleshooting steps why don't you check if you have hp solution center or hp director in your computer. If you have any of this two softwares try to scan usig it. If it will have an error message try to send any feedbacks