When the chain is on the bar and everything is tightened down,, you should be able to pull the center of the chain down off the bar by about a 1/8th of a inch.
the other thing to check is to make sure you have the chain on correctly and the cutting teeth are facing the right way.
if you have any other questions -- please feel free to write me back here and I will do my best to walk you thru the steps needed to fix.
c...
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