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I have a ge side by side both the freezer and fridge will not cool off, we hear the fan but nothing happening

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Shane

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Hi,
Follow the steps mentioned below to solve the problem:
First remove the ice bin and look inside the mold of the ice maker to see if it is full of ice. If the ice sensing arm is down ( on position) and the ice maker is full of ice, there is a failure inside the ice maker and the ice maker should be replaced.
If there is no ice in the ice maker, look at the fill tube on the rear of the ice maker. If the fill tube is frozen up the ice maker can't fill.
You can defrost the fill tube with a hair dryer.
The water valve on the rear of the refrigerator supplies water to the water dispenser and the ice maker. Since the water dispenser is working, the only line that could be blocked runs up the back of the cabinet and attaches to the fill tube for the ice maker. The water valve could be bad and not sending water to the ice maker.
If the fill tube freezes again you should replace the water valve.
Hope this helps.
Shane

Posted on Mar 13, 2011

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