Please be absolutely sure its not an installation issue before using the the following suggestions. Magic Jacks are a little tempermental, often an uninstall/re-install is the real Magic. Remember to turn your volume up before clicking. Here's the You Tube Video.
Magic Jack offers only one, free, Area Code/Phone Number change. If yours is an issue which requires keeping your area code local to those who call you, click the following: Area Code look-up and use your State (not the area code), to find many area codes that is considered local to the people who call you. I found that 612 should be local to 320.
It only matters that you use the 320 code, to the people calling you; if they only have basic service and they cannot call you unless you are local, to them? Simply use the area code look-up website to find other area codes that are also local to 320, that are acceptable to you. There is a "contact us" link on that page, if you cannot find a local code using the web site.
Here is the Magic Jack Support phone number, if you cannot use the Magic Jack, you obviously can't use it to contact them by clicking the link above; this is The Chat Web Site. They can connect you, to your jack from their end, they can change your number for you and if your number is still available in a different area code they can transfer your number from (EXAMPLE: 320-789-4321 to 612-789-4321 if it is available) there may be an additional fee for that. Explain your situation and that it did work, but stopped working, since it isn't your fault, you could ask to change your number at no charge (it never hurts to ask, they could only say no and you would have had to pay to keep the number anyway ;-)
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