The jam light flashes and the warning beeper beeps, but there is nothing in the shredder. Is there a simple way to clear this problem?
Take the plastic top off of it by removing the four silver screws (two front two back)
in the upper left there is a circuit card that the top of the shredder is connected to by a ribbon cable.
ensure all the cables are plugged in (there is a small black plug near the top that has a habit of coming loose it seems).
If they are all plugged in, disengage them and clean all the connectors (i recommend using rubbing alcohol) and then plug them back in, test to make sure that everything is working before screwing the lid back on completely.
and as a final note: i highly recommend making sure the shredder is unplugged from the wall socket prior to opening it up to work on it, as with any energized equipment keeping it off while poking around inside of it is always a good idea.
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I have the exact same problem... i have tried turning it off and unplugging it waiting and then re-energizing the equipment and i have also tried cleaning the entire set of internals on it and nothing seems to work.
This may be 12 years to late, however I just had the exact same problem. Finally! Finally! There was a eureka moment on the bottom of a manual page it said that the jam light will come on and shredder will stop working when the oil is below minimum. My machines oil was a good 1 inch above minimum, but I thought I've tried everything else, I'll try putting a bunch in and then used the primer pump to pump it up, AND Wonders of wonders it worked!!! Alarm and light went off and I could shred again. Throwing this out there hoping to help someone else like me, who googled the dickens out of this problem.
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