Scanner posts message "unable to

Try using the resets explained in my TIP (Click here).
If that doesn't help, post a reply here.

Is there any error message displayed on the control panel of the printer just like one of the following:
Scanner failure, power off and on
Scanner System Failure
Scanner failed, cannot make copies or fax
Scanner failure. Unable to scan, copy, or send a fax
Scanner failure, cycle power

You may want to try following these steps:
1. Check if the scanner light does turn on when you initiated the scanning process, if not you need to reset the product.
2. Try using your other electrical outlet because your AVR or Surge Extension may not be providing enough voltage for the printer.
3. Try using dirty cycle, meaning you need to directly cut the power of your printer by pulling of the power cord from the rear side of your printer and wait for about 30 seconds before inserting again and turn it on.

If all these steps do not improve your printer functionality, you may want to call the HP online help and ask for replacement.

Job Espinosa

Your printer should still be under warranty.
Either take it back to the place where you purchased it or call HP. Their number should be in your manual.

It is not your fax line is the other party.did you try any other number?
Post back.

Solution one: Perform a fax line test Perform a fax line test to check whether the fax line is properly connected. Step one: Run a Fax Test

1. Press the Setup button ( ) on the product control panel.
2. Use the Arrow keys ( ) to select Service , select Fax Service , select Run Fax Test , and then press OK . The Fax Test prints.
   • If the report passes, try to resend the fax.
   • If the report fails with the message 'Fail - the phone line is not active,' plug the cable into a working telephone jack, and then try to resend the fax.
   • If the report fails with the message 'Fail - the cord is in the wrong port,' continue to 'Step two: Change the cable to the correct port.'

Step two: Change the cable to the correct port Make sure the telephone cable is inserted in the correct port. Remove the cord for the fax line from the port labeled with a telephone, and then insert it into the correct port. Figure 1: Fax ports Scanner error message The message 'Scanner error ' displays on the product control panel while sending a fax. Solution: Check paper size This product only supports paper less than 381 mm (15 in). Use only letter, A4, or legal sized paper for sending faxes. To send this fax, copy or print the original document onto shorter paper, and then resend.

If you need more help come back.Post / thumbs / testimonial are welcome!

try ti perform steps as ---->Disconnect the power cable from the back of the printer and then press the power on button for 3- seconds and then at the same time connect the power cable at the back of the printer and then try to turn on the printer and then try to make copy from the printer

replace the Scanner Assembly

The scanner is the problem, the scanner is the real bright light that comes on to scan the orginal document. Does your Scanner lamp come on? mite be burned out? stating scanner failure, doses your scanner move when it scannes the document? Motor or cicruit board that control scanner mite be bad, check the scanner "Home " position sensor maybe the scanner board and main board don't know where the scanner is phyiscal when it goes thur its routine.

Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/normanj_7893313f0751935f

Does it say Scanner Failure...?

If then try these steps mentioned bellow:

Remove all the ink cartridges from the All-In-One.
Unplug the power cord from the All-In-One as well as the power outlet.
Now move the carriage (carriage is above the place wher we install ink cartridges it is a metal part which moves in a metal bar) Too and Fro till you feel the carriage is moving smoothly.
Then insert the cartridges close the access door.
Plug the power cord directly to a wall outlet without surg protector.
Before connecting the power cord to the All-In-One press and hold the # and no 6 button and then insert the power cord, do not release the keys
until you see a message a reset (if the screen goes blank then release the keys and turn the power on)
Then if it prompts the ink cartridges insert ink cartidges
Now try printing a test page or make a copy

If it still makes a loud noise and the message comes up as scanner failure, then either the scanner or the scanner machanisum is bad, you may have to replace the unit

Good Luck

Hi,

Below is the document that i want you to follow.

CLICK HERE ===>> DOCUMENT

Pleae let me know the result after performing the steps.

thank you so much.

adonscott

Try posting your question in the correct section. This category is for Epson CX11 machines