Hi,
I know how I caused the problem, now I'm hoping there's a way I can fix this...
When trying to clear a paper jam using a pair of tweezers, the print-head suddenly moved. I fumbled, dropped the tweezers, and the print-head ran over the tweezers twice.
Two things then happened: the next print was striped with white lines. I then proceeded to clean the print-head to fix the problem (via the utilities menu). But when the print-head cycled through, it suddenly made the most awful grating noise!
I switched the printer on and off twice, but both times the grating sound came at the end of the cycle, then I get a flashing E on the display.
Did I totally ruin my printer, or is there something I can do?
Thank you very much for your help!
Bettina
There was a tiny bit of paper stuck in the far left, under the carriage belt...
I pulled it out, and the printer is back, working beautifully.
Thank you so much for your quick response!
Bettina
It could be timing issue with print head or the feed mechanism. You will have to get a service manual if you want to fix it yourself.
This link here was the only site I could find that had information on getting a service manual
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