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Hello Phyllis,
There is no one on Fixya that can help you with your billing, DO NOT let any one on here know anything about your personal financial information!!!
Please contact the company that you are having the problem with or your financial institution.
if its billing for you phone company, you need to call them.
there should be a phone # on your bill to contact them.
if you are not receiving a paper bill, you can Google a phone # for them.
when you call them, if its not the right number, they will give you the number to call.
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