HP DIRECTOR When I open HP Director and click on Scan Picture or scan document I get "An unexpected internal error has occurred. Click OK to close the program, and then try one of the following:" 1. Restart the program 2. Restart the PC and try again 3. Reinstall the Photo 8 Imaging Software and try again. I did all three of the suggestions several times, but nothing worked. Help

Try connecting it on direct wall outlet.Not a surge protector or power strip

Try below solutions

An Unexpected Internal Error Has Occurred' Error Message Displays
Issue When attempting to scan, or, during the scanning process, the error message An unexpected internal error has occurred may display on the computer screen. There are three scenarios where this issue occurs. This document covers each scenario where this error may occur and provides links to the appropriate documentation for resolving each scenario. Solution one If you have multiple versions of HP Image Zone software installed on your computer, click here to download a patch that might resolve this issue . If you do not know if you have multiple versions of HP Image Zone installed, follow the instructions below.

1. Click Start , point to Settings , and then click Control Panel .
2. Click Add/Remove Programs .
3. In the list of programs that displays, look for the following entries:
   • HP Image Zone
   • HP Photo and Imaging Gallery
4. If there is more than one entry listed, then there are multiple versions of HP Image Zone software installed on the computer.
5. Click here to download the patch. Follow the on-screen instructions to download and install the patch.
6. If the issue persists, try the next solution.

Solution two Clicking Scan picture or image in the HP Director software results in an unexpected internal error or causes the computer system to stop responding. Click here to resolve this issue (c00369826). Solution three When accepting a scan from the HP Scanning preview window, the scanner may start to scan and then lock up with the lamp approximately ½ way down the scanner bed. This results in an unexpected internal error or causes the computer system to stop responding. Click here to resolve this issue (c00373192). Solution four When accepting a scan, the scanner completes the final scan and the lamp returns to the home position; however, when the image is being processed or sent to the receiving application (that is, HP Photo and Imaging Gallery), an unexpected internal error occurs. Click here to resolve this issue (c00373192). Solution five Immediately after clicking Scan Picture from the HP Director when using an HP Scanjet 3970 with v2.2 software, an unexpected internal error occurs.

Try also this link

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00259434&tmp_task=solveCategory&lc=en&dlc=en&cc=us&product=297430


I hope you issue should be fix to lessen your frustrations.You can do it

Regards

Your's Truly,

Christian from HP

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(Although I am employed by HP, I am speaking for myself and not for HP)

To correct this problem you need to install the patch from HP site from this link and then after that everything will be fine.

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?lc=en&cc=us&softwareitem=sj-32245-2

Try this simple step first,

Disconnect the Power cord from the back of printer (while printer is on)
Wait for 10 seconds,
Connect the cord back and wait till it initializes.
Close HP Director or HP Solution Center,
Try to Scan, It should work.

Have you run the check to make sure you have the latest drivers option on the HP website. You can also download the compatible version of the HP Solution Center from the same site.
Let me know if this helps you solve this problem. Thanks.
HP Site is
http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=2093&lc=en&dlc=en&cc=us&lang=en&product=1141647

Several ways to control your scanner:

From this HP link
Changing scan settings in HP Director

Scan settings include resolution, output type, and file type. These settings can be changed using HP Director.

1. Open HP Director, if it is not already open:
   • Windows 2000: Click Start , click Programs , point to HP , and then click HP Director .
   • Windows XP: Click Start , click All Programs , point to HP , and then click HP Director .
2. In the Select Device list, select your product, if it is not already selected.
3. Click Settings , and then point to Scan Settings & Preferences .
4. Click the scan setting menu that corresponds to the type of file you are scanning.
   • Scan picture settings : Designed for scanning pictures, including any type of non-text image, such as a drawing, logo, or photograph
   • Scan document settings : Designed for scanning documents
   • Scan preferences : Control scanning preferences, such as automatically straightening crooked images
   • Button settings and Scan to... setup : Control the defaults for the scanner buttons on the control panel of the product
   After selecting the appropriate menu, the corresponding window opens.
5. Change settings as appropriate, and then click OK . The scan setting window closes.
6. Click Scan Picture or Scan Document HP Director to scan with the changed settings.

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From this HP link

Using the Advanced Scanning Features of the HP Solution Center Softwaretoo large to paste - just follow the link above :)

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Here the main site for the scanner - click here

Make sure you have microsoft word installed i you computer.
But if you want to scan a document you can also scan it to HP Document Viewer.

First open solution center/HP Director and try to scan from document> then in the optin which says where do you want to send the scanned image> click on the drop down and check to see yu have the option of word> if yes select the option of word and try to scan.

If not Open HP Solution center/HP Director and go to settings> Scan settings> Scan to setup> Go to> Destination List> And click on Restore defaults and check to see if you have the option of word in the availabe list and front panel destination list> then click on apply ad ok and close all the windows and then try and check to see if you get the option of scan to word.

By default, the HP all-in-one sends all scans to the HP Photo & Imaging Gallery for you to preview. Suppose that you want to scan your photos directly to email instead. To do this you will need to modify the destination assigned to the front panel scan button. Here is how to do it:

1. If you have not already done so, open the HP Director and click Settings , point to Scan Settings & Preferences , and click Scan to… Setup . The Button Settings dialog box appears, with the Destination List tab on top. The HP all-in-one automatically inventories your computer and lists all the possible scan destinations for you in the Available Scan Destinations list.
2. Using our example of scanning directly to email, select the Email destination in the Front Panel Destination List and click the Move arrow to move it to the top of the listing.
3. Click OK to save the new destination setting and close the dialog box. All of the scans you do using the HP all-in-one front panel buttons will now be sent directly to your email program, instead of to the HP Photo & Imaging Gallery.
4. Click Scan Picture or Scan Document in the HP Director to scan using your new settings, or click a Scan button on the HP all-in-one front panel.

also
Setting a default scan profile Use the following steps to apply a scan profile to all future scans.

1. If you have not already done so, open the HP Director and click Settings , and click Scan Settings and Preferences .
2. Click one of the following, depending on the type of scan profile:
   • Scan Picture Settings
   • Scan Document Settings
   • Button Settings The corresponding dialog box appears. If you chose Scan Picture Settings or Scan Document Settings , the Scan Settings tab is on top. If you chose Button Settings , the Scan Button tab is on top. All of these tabs have the setting you need, Apply Scan Profile .
3. On the Scan Settings or Scan Button tab, click Apply Scan Profile and select the scan profile that you want.
4. Click OK . The scan profile that you selected will apply to all future scans for the scan type that you selected.

1. To load a picture, lift the lid and place the original face down on the left front corner of the glass, with the sides of the picture touching the left and bottom edges.
2. Close the lid

Scanning a text document

1. Load the original.
2. From the HP Director , click Scan Document .
3. From the HP Scanning dialog box, select the desired options and Scan to destination.
4. A preview of the image will appear in the HP Scan window. Make any edits from the HP Scan window and click Accept .
5. Click Scan . The document will open in the selected Scan to destination.

Scanning a picture

1. Load the original.
2. From the HP Director , click Scan Picture . A preview of the image will appear in the HP Scan window.
3. Make any edits from the HP Scan window and click Accept . The HP PSC sends the scan to the HP Photo & Imaging Gallery , which automatically opens and displays the image. The HP Photo & Imaging Gallery has many tools to edit the scanned image. For more information about using the HP Photo & Imaging Gallery , see the onscreen help that came with the software.

Stopping a scan To stop scanning, press Cancel on the front panel. Hope this helps. Good Luck.

Sorry to ask u ,how old it is,this kind of problem is found due to following reasons

1)driver software:uninstall n reinstall driver
2)scanner is dusty:clean the scanner from inside
3)inner scanner cable(black cable) defective:replace cable

but before all try this
1)go to my computer,u can see icon of scanjet 2400
2)right clk,clk get pictures.....,new window will open,
3)click preview n wait n see does it shows the preview?
4)if it shows preview then reinstall hp director,or try above mentioned steps,definately the problem will be solved,
thnx

Uninstall "HP Director" and replace with "HP Solution Center" New Updates (especially IE 7) make this application incompatible. Ed