Tip & How-To about Computers & Internet

Troubleshooting Error Messages on a Black Screen that may Occur During Startup or Boot

For Hp Laptop

There are many reasons that a computer does not startup or boot into the Windows operating system.

Resolving Start Up and No Boot Problems Checklist

Perform a Hard Reset
1. Disconnect all peripheral devices and remove all USB devices and media cards.
2. Disconnect the AC power adapter, remove the battery, and then press and hold the power button for at least 15 seconds.
3. Reconnect the AC power adapter (do not connect the battery), press the Power button and look for the LEDs to blink or glow, and listen for the sound of a disk drive and fan turning.
If computer does not start normally, identify the specific problem symptom listed below and take the recommended actions.

Symptom: LED lights do not glow, display is black, computer does not start
If LEDs do not glow when power button is pressed, there is no power available to the notebook. Check AC adapter wiring and power connection to the notebook. Connect a different AC power adapter and remove battery. Connect a different battery and disconnect AC power adapter. If there is no battery or AC power at the notebook, contact HP for technical assistance.

Symptom: LEDs glow, but computer fails to startup or boot, and displays a black screen
Usually occurs if a component is installed incorrectly, or there is a device conflict or failure. Connect an external monitor to check display Remove all CD/DVDs, SD cards, USB devices, peripherals and do hard reset If memory or hard drive components were replaced, reinstall original components Remove memory modules and replace one-at-a-time If possible, boot to BIOS mode (f10) and run Memory Test and Hard Drive Test If all other methods fail, use recovery disk to recover the computer to original condition.

Symptom: Computer displays a blue screen or continually re-starts
Trying to restart the PC after an error message can usually bypass the error and the PC can run in Safe mode to install an update or patch.
Boot to BIOS Diagnostics (f10) and run memory and hard drive diagnostic tests Boot to Windows Advanced boot options (f8) and:
o Select Disable automatic restart on system failure to view error message
o Run Repair Your Computer
o Run Last Known Good Configuration (Advanced)
o Select Boot into Safe Mode and then Run a Microsoft system restore
o Select Boot into Safe Mode and then Uninstall recently installed programs
o Select Boot into Safe Mode and then run Windows Update

Symptom: Computer displays the Windows logo screen and stops responding
Boot to Windows Advanced boot options (f8) and select Disable auto-restart to view error message
Boot to BIOS mode (f10) and Restore the BIOS defaults (f9) Boot to BIOS mode (f10) and run Hard Drive Test Boot to Windows Advanced boot options (f8) and select Last Known Good Configuration (Advanced) Boot to Windows Advanced boot options (f8) and select Boot into Safe Mode and then Uninstall recently installed programs

Troubleshooting general black screen errors on an EFI-based computer
The Extensible Firmware Interface (EFI) is available on select HP Notebook PCs manufactured in late 2008 and beyond.
To access the Startup Menu and the troubleshooting options on an EFI-based computer, press the power button and immediatly press the ESC key. If computer does not display a EFI Startup Menu, it may a non-EFI computer.
The EFI environment allows you to select from the following options:
Press f1 for System Information .
Press f2 to perform System Diagnostics .
Press f1 for System Information System Information.
Press f2 to perform the Start-up Test .
Press f3 to perform the Run-in Test .
Press f4 to perform the Hard Disk Test .
Press f11 to view the Error Log .
Press f9 for Boot Device Options .
Press f10 for Bios Setup .
Press f11 to perform a System Recovery .

Troubleshooting general black screen errors on non-EFI based computers
The Extensible Firmware Interface (EFI) was not available on computer manufactured in 2008 or earlier.
When you try to start your computer, it may appear to stop responding with an empty, black screen before reaching a blue screen or the Windows logo. If there is no specific error message provided, there are several things you can do to troubleshoot a black screen.
Remove a non-system disk from the computer
To remove all non-system disks and reboot the computer, follow the steps below:
Disconnect any eSata, USB, or 1394 (Firewire) devices that are attached to the computer.
Remove any CD / DVD discs or memory cards from the drives if present.
Press and hold the Power button for 30 seconds to turn off the computer. Then, press and release the Power button to turn on the computer.

NOTE: During startup, a computer checks several devices for an operating system in a pre-determined order. You can change the order that the computer uses in the system BIOS.
After removing any non-system disk:
If the computer starts up normally to the Windows desktop, no further action is needed.
If the computer still stops at the black screen continue by restoring the BIOS default settings.

for re-installation bios process, waiting for next tips.
Thank you for taking the time to read. Hopefully these tips beneficial to you to solve your hp laptop.

Regards
Multilinkent

Posted by on

Computers & Internet Logo

Related Topics:

Related Questions:

0helpful
1answer

my pc laptop does not start due to error 2000-03000
Try using the Last Known Good Configuration:
  • Remove any CD or DVD from your computer, power down, then power up.
  • Do one of the following:
    • If your computer has a single operating system installed, press and hold the F8 key as your computer restarts. You need to press F8 before the Windows logo appears. If the Windows logo appears, you'll need to try again by shutting down and restarting your computer.
    • If your computer has more than one operating system, use the arrow keys to highlight the operating system you want to start, and then press F8.
  • On the Advanced Boot Options screen, use the arrow keys to highlight Last Known Good Configuration (advanced), and then press Enter.
  • If your computer has more than one operating system installed, use the arrow keys to highlight the operating system that you want to start by using Last Known Good Configuration, and then press Enter. Windows will then resume starting normally
    • Read full answer
    Nov 13, 2013 • Dell Computers & Internet
    0helpful
    1answer

    WHERE DO I FIND SAFE MODE IN LAPTOP OF HP 6735s
    Enter Safe Mode at startup Follow the steps below to start Windows Vista in Safe Mode.
    1. Remove all CDs and DVDs from the computer.
    2. Restart the computer.
    3. At the first screen on restart, before the HP or Windows logo appears, press the f8 key repeatedly.
    4. When prompted, select the Safe Mode with Networking option.
    5. Log onto the computer with a user account that has administrator rights.
    Enter Safe Mode when PC is operating If the computer can boot into the Vista operating system, follow the steps below to enter Safe Mode.
    1. Click Start , type msconfig in the search field, and then press the enter to open the System Configuration window.
    2. On the General tab of the System Configuration window, select Diagnostic startup .
    3. On the Boot tab, select Safe boot and click OK .
    4. When prompted, click Restart to start the computer in Safe Mode. If the computer does not restart automatically, press the Power button to turn the power on.
    5. On the Tools tab of the System Configuration window, select and launch the desired diagnostic tool.
    The computer is now operating in Safe Mode. Exit the Safe Mode After completing the required troubleshooting and repair, follow the steps below to exit Safe Mode and return to normal operation.
    1. Click Start , type msconfig in the search field, and then press enter to open the System Configuration window.
    2. On the General tab of the System Configuration window, select Normal startup and click OK .
    The computer restarts in the normal mode.
    Read full answer
    May 18, 2012 • HP Compaq 6735s Notebook
    0helpful
    1answer

    poweReadACValue error
    Hello,
    Probably it is cause due to power management system corruption
    Try following steps
    Perform a Clean Boot
    If your computer is not starting normally, or if you receive errors when you start your computer that you cannot identify, you could consider performing a "clean boot." This operation starts the computer by using a minimal set of drivers and startup programs. This can help you troubleshoot the problem.
    Method :Perform a Clean Boot
    If your computer is not starting normally, or if you receive errors when you start your computer that you cannot identify, you could consider performing a "clean boot." This operation starts the computer by using a minimal set of drivers and startup programs. This can help you troubleshoot the problem.
    Step 1: Start the System Configuration Utility
    1. Click Start, click Run, type msconfig, and then click OK.
    2. The System Configuration Utility dialog box is displayed.

    Step 2: Configure selective startup options
    1. In the System Configuration Utility dialog box, click the General tab, and then click Selective Startup.
    2. Click to clear the Process SYSTEM.INI File check box.
    3. Click to clear the Process WIN.INI File check box.
    4. Click to clear the Load Startup Items check box. Verify that Load System Services and Use Original BOOT.INI are checked. 5. Click the Services tab.
    6. Click to select the Hide All Microsoft Services check box.
    7. Click Disable All, and then click OK.
    8. When you are prompted, click Restart to restart the computer.

    Step 3: Log on to Windows
    1. If you are prompted, log on to Windows.
    2. When you receive the following message, click to select the Don't show this message or launch the System Configuration Utility when Windows start check box, and then click OK.
    Note: Start Windows in Normal State
    Steps to configure Windows to use a Normal startup state
    After you used the clean boot to resolve your problem, you can follow these steps to configure Windows to start normally.
    1. Click Start, and then click Run.
    2. Type msconfig, and then click OK.
    The System Configuration Utility dialog box is displayed.
    3. Click the General tab, click Normal Startup - load all device drivers and services, and then click OK.
    4. When you are prompted, click Restart to restart the computer.
    Read full answer
    Sep 04, 2010 • HP Pavilion dv7-1130us laptop
    0helpful
    2answers

    my laptop wont boot up
    Hi, a Pc wont boot up beacuse of certain reasons i the Ram are bad or seated badly so pls look on them .
    2, your harddisk is corrupted operating system cant start .
    Now get operating system cd then try booting with it .
    Read full answer
    Jul 22, 2009 • Acer Aspire One Netbook 8.9" Notebook
    0helpful
    3answers

    windows will not start
    Ok ...that message about the PXE is showing up because the computer cant find an operating system on the hard drive for some reason.

    Try booting from your Vista DVD ,let setup start then running Start Up repair ....

    3. If prompted, press any key to start Windows from the installation disc.
    NoteIf your computer is not configured to start from a CD or DVD, check the information that came with your computer. You may need to change your computers BIOS boot order

     4. Choose your language settings, and then click Next.
    5. Click Repair your computer.
    6. Select the operating system you want to repair, and then click Next.
    7. On the System Recovery Options menu, click Startup Repair. Startup Repair might prompt you to make choices as it tries to fix the problem, and if necessary, it might restart your computer as it makes repairs.



    Read full answer
    Jan 02, 2009 • Microsoft Windows XP Professional
    Not finding what you are looking for?

    949 views

    Ask a Question

    Usually answered in minutes!

    Popular Questions

    Change NAT to open

    Zyxel P660HW-D1 Router

    Vertical lines in my laptop screen BEWARE SPAM NUMBER +1-800-532-4187 BELOW

    Compaq Presario M2000 Notebook

    HP Pavillion dv9000 - won't power up

    HP Pavilion dv9000z Notebook

    LG KU990 PC suite installer

    LG KU990 Viewty

    Monitor goes blank less than a second after turning on.

    Rosewill R900J 19" Flat Panel LCD...

    Top Computers & Internet Experts

    Grand Canyon Tech
    Grand Canyon Tech

    Level 3 Expert

    3867 Answers

    Brad Brown

    Level 3 Expert

    19187 Answers

    Cindy Wells

    Level 3 Expert

    6688 Answers

    Are you a Computer and Internet Expert? Answer questions, earn points and help others

    Answer questions

    Loading...