It would be helpful if I knew what else you had in the setup. Mostly I just need to know if you have a cable box, I will assume this is the case.
I had this problem with my Tv, if it running through a Bose system the problem is most likely with the Bose system, you need to go into the options and go to picture and select Full Screen instead of widescreen.
If you are not using a Bose system then the problem is still fairly simple.
If this doesn't work then it be your cable box, to fix that you follow the same steps just using your cable box remote instead of the Tv remote.
If this doesn't work comment and I will see if I can figure out another problem.
Hope this helps.
Chengeaj
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