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If the instructions listed half-way down the page don't help, contact Cuisinart customer support, or return the coffee maker to the store you bought it from.
If it is Nespresso branded then contact them, check on Google. If it is another brand but using the Nespresso pods then contact the distributors of that other brand.
Check the hole where you put the capsule, are there any faults or obstructions visible? If not be very suspicious of your capsules, there are lots of brands of Nespresso coffeemakers and the capsules have slight variations between the different brands. The variations are almost invisible but enough to prevent the wrong capsules being used.
This sometimes happens if you are using a pod/capsule meant for brewing espresso (lower liquid volumes). Perhaps the capsules are packed differently (ie. tighter for espresso pods, looser for coffee pods) and the machine detects these differences, but I'm not sure. On my machine (nespresso brand) there are two buttons, one for espresso (small liquid volume) and one for coffee (larger liquid volume). When I want to make a larger volume, I choose a pod appropriate for making a larger volume. These volumes are usually written somewhere on the sleeve/espresso box, or in the hand booklet that describes that lists the variety of pods offered by the company.
I hope this helps.
Lift up "the arm" and press the lungo button to at water, when you see water running through, press down "the arm", the water is now in the system again.
Unable to make coffee
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