At Fixya.com, our trusted experts are meticulously vetted and possess extensive experience in their respective fields. Backed by a community of knowledgeable professionals, our platform ensures that the solutions provided are thoroughly researched and validated.
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
First, reset the music player by pressing and holding the Reset button for 30 seconds. After resetting the player, connect it to the Computer and restart the Computer to check if it's recognized.
If the Computer still doesn't recognize the music player then open the Device Manager by pressing the "Windows logo key+R key" simultaneously and typing devmgmt.msc in the Run dialog box and clicking OK. In the Device Manager, check if there is any exclamation mark visible, if there is any then right click on it and uninstall it. After uninstalling all the devices with exclamation mark, restart the Computer with the player remain connected to the Computer.
My
computer will not recognize my Sansa sandisk MP3 player. I tried to
reset it, and when I get the "Please connect USB" message, it still
won't recognize it.
Try a different usb port first, then try another computer (with a
compatible OS, of course). If another computer will not recognize it,
then the player is actually damaged.
×