My HP Photosmart 3310 will not pick-up A4 glossy photo paper in the main tray. 6x4 works fine in the photo tray

I tried everything that was suggested on the HP forum but then tried something not reccommended there and it worked. Not only remove tray 2 from the printer properties but force the print to tray 2, when you this it sets the Quality from normal or Best to Custom. Once I done that it worked... Just disabling the tray 2 is not enough.

Just got a HP Photosmart Plus B210 and have the same problem!!

Prints fine from main tray but won't pick up from photo tray!

Any solutions yet?

Im having the same problem, will print on normal paper but when I try to print onto Glossy paper it comes up with paper jam,or paper not loaded properly is anyone else hjaving this problem? Please help!!
Caroline.

It is a hardware problem.Your printer roller & paper sensor are not working properly. So pls checked it from service center

Clean the feed roller(s) with a cloth dampened with alcohol. They are probably slippery with paper dust.

Don't know if this will help but. I had a HP printer that would not feed the really heavy weight photo paper, I just backed down a couple weights and it worked fine...

Try to change your paper type to plain paper - it could be because it is a bit glossy that it thinks it's photo paper that is not inserted correctly.

Load the printer with the slick glossy paper face down. See if it will print.

The top-loading sheet feeder accommodates approximately 150 sheets (depending on weight), and the front feeder is good for around 100 sheets. Actual media sizes supported by the main feeder (top-loading) include A4, B5, A5, Letter, Legal, Envelopes (DL size or Commercial 10), 10x15cm(4" x 6"), 10x18cm, 13x18cm, 20x25cm, and Credit Card (54x86mm), while the front feeder is less accommodating with just A4, Letter, and B5.

You have to push in the photo tray~. Push until you hear it click...then it will print from the print tray and in turn, you will be able to print photos unto your glossy photo paper instead of the letter size paper.