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Hello, We can receive faxes but can no longer send faxes from our HP laserjet 3390. The display window shows a 9 infront of the number we are trying to fax, dials that number and then does not complete the fax/send after numerous tries. All other functions are working well. Please advise! June V.

Posted by junevance on

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penguinking6

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You have to go into the settings on the fax machine. There will be an option for a prefix number. Someone put a 9 in there. Having the 9 in there will make it dial a 9 then the number you are trying to faxt too. Remove the 9.

Posted on Mar 03, 2011

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So your fax machine defaults are set to dial a "9" before the number and you want to change this setting - am I correct?

If you are using the fax machine without connecting it to a pc, then you can change the default settings by using the keys on the printer. Go to "menu" and press it, then use the up and down arrows to navagate the choices until you see "fax set up" and then push "ok" or "enter". Then continue scrolling with the arrow keys until you see "my location" or "set up dialing".

If you are using the fax machine through the pc and its connected tot he pc, then the default dialing options are probably set in the computer. If this is the case, go to your control panel, look for phone & modem and click on it. Then browse the set up choices until you find the area code and dialing prefix entered for your location and correct it to what it should be.

Posted on Mar 03, 2011

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  3. Press the right arrow until Print Report appears in the display, press the checkmark.
  4. Right arrow to the option of choice, press the checkmark to save the change.
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