When i connect my seagate via usb nothing comes up on my pc, the light comes on on the external h/d but nothing pops up on the pc? help please i need precious photos on it. thanks

Andre,

Try Testdisk to see if there are any issues with the drive and if necessary repair or create a new boot sector.

Chappo07

Hello OS,

The GoFlex Desk external drive have ample storage capacity and it's easy to upgrade to any interface you need.Pairing the desktop hard drive with a GoFlex USB 3.0 or FireWire800/USB 2.0 adapter to increase your performance by up to 10 times. Works interchangeably between a PC or a Mac® computer.

Please visit the link provided below :

http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=214431&NewLang=en

If you cannot open or see the harddrive when you connect it to your computer after it is powered on then that is the external harddrive itself. First, check if the power connection is connected and the usb cord connect correctly. Then see if any lights come on on the external hard drive. If lights does come on and still nothing showing or coming on to the computer, then your harddrive is history. Seagate makes one of the worstest hardrive. You can google this up about seagate promblem and there are thousand out there who have this same promblem. I know this because I have the same promblem you have.

try to connect it to other pc nd check for viruses...possible it is infected with viruses

I would send it back to seagate but don't tell them it hit the floor

Do not despair - check out the documentation on page 3 (you'll need Adobe Reader to open this PDF file):

http://www.seagate.com/support/freeagent/FA_Pro_15_QSG_US.pdf

Hope this helps

If you are like me I'm never buying one of these again. Nothing but problems with it.

Thank you for your reply.

I have solved the problem with local help.

Printed installation manual of Seagate 500 GB eSATA external hard drive has not properly mentioned how to use power on/off switch once connected to mains. I could get local help, who has already used the device. On/Off switch to be pressed for few seconds after mains connected, sometimes it comes automatically once power is on and USB cable pluged to the USB port of PC if power supply is ok. There is no indicator for the power supply (before device glows) after connected to the mains. I was in confusion whether power supply is ok or not.

Finally, It was found that the problem was with mains power supply and I have changed the power socket and adapter.

SP Jena

If it has been working and now does not not. If the system is ME or NTFS[XP /2000/VISTA] If the port check shows nothing untoward Then you must look to the the disc or its connection or power supply. So -if you can check out the power supply Is it self powered[internally of via a 'power brick'] or does it rely on USB power from the computer? If the latter- disable/unplug some other other USB devices. If it 'works on its own power' check that it is indeed running. Change the USB cable for another. Comeback if still in trouble

Seagte purchased Maxtor in 2006. They kept the group that supported these products intact. Check Seagate's support site for specific information and/or contact Seagate's support group. They should be able to help you. The website is: http://www.seagate.com/www/en-us/support/ As a last resort, you can get a free replacement from Seagate via their warranty repair group. They track via serial numbers, so no receipts should be needed.