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B-CRT is just asking for a new black cartridge, fax will not print until it's replaced so you don't get a partial fax that you can't get back after printing.
put "recommend a new c-crt" in the question box. Select the ERROR LCD: RECOMMEND NEW C-CRT answer and follow the instructions to clear the cyan cartridge error. This should take care of the problem. Let me know if this doesn't work. Thanks.
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