I cannot retrieve an mms sent from South Africa. I am in Paris.

Dear Masolinda,

It is possible that either the MMS has been corrupted, the network cannot exchange this properly or your provider may ask you to log on to an internet page to view the message. Either way, you will also need to check the format that the picture was taken and saved in, as some handsets and devices vary on what can be opened and viewed.

Does the message show as having been received by your handset? If not, then it is either as I said, a network issue, a handset issue; or the person sending it has entered a defunct or invalid/ wrong number.

Please let me know if something has been received, even if you cannot actually open it; it may still be able to be recovered; also get the sender to confirm your number thoroughly, and find out from them what format the MMS was sent in, and check to see if your phone can receive and open this type of message format

I hope this is the fixya for you, and look forward to hearing a response from you soon.

Yours sincerely

Oz