Hello,
You can manually unlock it. Unplug washer. On the lower panel there are 3 screws, either 1/4 inch or they are the hex bit. Remove these screws and the panel will come off. Reach up on the inside on the right side. You will be able to feel the door lock mechanism, near the bottom of the mechanism is a pull release lever, pull down on it and the door will unlock. The door lock may need to be replaced. I hope this helps
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