I got a message "Remove and check color

Print cartridge is a knock off. Cartridges have printed circuits in them that the printer can recognize as being the original replacement. This is to keep people from using other products in their printer, which I think is foul, since you paid for the printer and it technically belongs to you. Sometime HP will make cartridges with faulty circuits that the printer will not recognize.. If that is the case call them and demand a new ink cartridge.

turn off the printer and remove all the power supplies ..
wait for half n hour n again try..

Problem After you install a print cartridge, one of the following messages appears on the color graphics display:

• Incorrect Print Cartridge
• Incompatible Print Cartridge
• Problem with the Print Cartridge
• Remove and Check [color / black or photo] Cartridge
• [Tri-color / Black or Photo] Print Cartridge Inserted Now is Not Intended for Use in This Printer

NOTE: In the procedures below, the "problem" cartridge is the one identified by the message on the color graphics display. If the message does not specify a cartridge, perform the procedures on both cartridges. Step 1: Remove, inspect, and reseat the problem cartridge The print cartridge may not have full electrical contact with the printer. Removing and reinstalling the cartridge may help.
NOTE: HP cannot guarantee the quality of remanufactured or refilled cartridges.

1. Make sure the printer is on. Press the Power button if it is not lit.
2. Open the printer cover, then wait until the print cartridge carriage is idle and silent.
3. Press down lightly on the end of the problem cartridge to release it. Figure 1: Removing the tri-color cartridge
   
4. Slide the cartridge out and inspect it:
   CAUTION: Do not touch the copper electrical contacts or the ink nozzles. Figure 2: Electrical contacts and nozzles 1 - Copper electrical contacts 2 - Nozzles
   • Check the electrical contacts for debris.
   • Make sure all the clear nozzle protective tape has been removed.
     CAUTION: Do not attempt to remove the copper electrical strip! Figure 3: Removing the clear nozzle protective tape
     
   • Look at the number on the print cartridge label and make sure it is compatible with your printer. Compatible print cartridges are listed in the Printer Reference Guide supplied with your printer.
5. If the cartridge is compatible, reinstall it in the printer:
   • Cartridges marked with a triangle go into the left carriage slot.
   • Cartridges marked with a square or pentagon go into the right carriage slot.
   
   

Step 2: Clean the problem cartridge contacts

1. Gather the following items to clean the cartridge and carriage:
2. • Clean distilled water. Use bottled or filtered water if distilled water is not available. Tap water can contain contaminants that damage the cartridge.
   • Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges (coffee filters work well).
   • Sheets of paper or a paper towel to rest the cartridge on during cleaning.
3. Open the product cover and wait until the carriage is idle and silent.
4. Remove the cartridge and place it on a piece of paper with the nozzle plate facing up.
   NOTE: Clean the contacts quickly so that the cartridge is not outside of the product for more than 30 minutes. If the cartridge is outside of the product for too long, the ink can dry and clog the nozzles.
5. Unplug the product from the electrical outlet.
6. Dip a swab in the clean water and squeeze it to remove most of the moisture. The swab should be only slightly damp.
7. Clean the cartridge contacts.
   CAUTION: Do not touch the ink nozzles.
8. Clean the contacts in the carriage, inside the product.
9. Either let the cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.
10. Reinstall the cartridge.
11. Reconnect the product to the electrical outlet.
12. Close the product cover.

Step 3: Repeat reseating and cleaning steps If the problem is not solved, repeat the reseating and cleaning procedures above.

Call HP if the cartridge is covered under warranty to replace the cartridge
or its time for a new printer

Hi skmearle,

Things to check before knowing you most likely have damaged circuits in the printer.

- Have you placed the cartridges securely inside until you can feel its locked in?
- Another common mistake people make is forgetting to remove the plastic/paper tab that is placed on the cartridge to protect the electrical circuits on it and also leaking ink.
- Also; double check the compatibility of the type of cartridge youve bought.

Good Luck,

kc

Hello,

Try unplugging the machine and removing all the ink cartridges.
Now plug the power back in. Wait a minute or two and then reinsert the ink cartridges.

If you get the same message, the machine's ink sensors are probably finished.

Thanks,

Pat

is non-original HP cartridge.

The cartridge on the right is the black ink cartridge. The one on the left is the color.
Make sure you have pushed the cartridge in all of the way and that you have removed the tape cover from the cartridge before you insert it.
If you bought aftermarker or third party cartridges, you have a cartridge that is not filled properly. If you purchased it from a local retailer, return it and try another cartridge.
The Hp reads the levels from the gold connectors on the cartridge. If they are blocked, or damaged or the cartridge is not full, you will get this message.

The color cartridge may have come loose while changing the black. Remove and re-insert the color cartridge.

Test your cartridges.

Remove the color ink cartridge then lower the cover of your printer. If the error message displays again, replace the black cartridge with a new one (or return the new one). Reinstall the color cartridge and remove the black ink cartridge then lower the cover. If the error message displays again, replace the color cartridge with a new color cartridge.
Note: My manual indicated that the printer might have detected a short circuit in a cartridge. I returned a month old black cartridge got a new one and my printer is working fine now. Good luck.

the problem is the little poorly designed metal thing that is holding up the ink cartridge get's stuck between the cartridge and the printed circuit and it brakes the circuit.must have been some **** drawering on a napkin that came up with that one.wasted a nice unit for that two cent piece of metal.