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The problem could be that something inside got damaged when you dropped it. If its still under Apple's limmited warranty you can send it in and they will replace it.
the lcd crystals underneath might be cracked and/or there might be water damage. i'd suggest you shut it off then charge it, but DO NOT overcharge it... please rate my solution
If the interior screen is cracked, get the player replaced. You can go to YouTube and see the videos of how other peopel have tried to repair their screens, but the methods usually fail/cause more damage.
i suggest to call sandisk support for this one. And how did you recieve the cracked screen? Because if it physically damage then it would void the warranty of the player. Their number is 1-866-7263475
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