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You have songs that may be protected or the wrong format for your device. delete the bad song and download another copy from a different source and try it. This is not to uncommon due to different file formats and protection in the song files When you rip songs from another device often some won't load or play in another device especially if they are paid for songs.
After trying all the things above I gave up and just waited a few hours for the battery to run out. Now I've plugged it back into the PC to charge it and it's unfrozen.
The Bearshare songs have either a Green or Gold disc next to them. If you don't have a current, paid subscription, one set of them won't work. If your Bearshare subscription is up to date, connect the mp3 player to the computer and have Bearshare update the licenses on the songs. Also, some Bearshare songs have fixed-term licenses - your playing rights from the mp3 player expire after a certain amount of time. If you choose songs that are only in mp3 format (i.e.: not bearshare, napster, etc.)
Yes. You have to have an active account to keep listening to those songs. On another note (no pun intended) anything that you OWN in your music files will play for you.
I quit the subscription from Best Buy, deleted the songs I didn't own and now I am satisfied.
Try setting the Insignina player to "File & Folder" mode and then connect it to your PC. It should be seen by the computer as another "Mass Storage Device". You should be able to see your music files this way and delete what you want.
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