Bissell 1699 ProHeat Clear View Upright Steam Vacuum Logo

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Posted on Jul 29, 2008
Answered by a Fixya Expert

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Roller Brush on Bissell Proheat

Help! I have lost my manual for my Bissell Proheat and I cannot figure out how to take OFF the roller brush to clean it. Full of dog hair and carpet fibers and I want to clean it thoroughly before I use it again. Thx!

  • 2 more comments 
  • klynnw Jul 29, 2008

    I did upload the manual already, but couldn't find where it said how to take the brush off. But thank you for trying to help!

  • klynnw Jul 29, 2008

    Thanks so much for your help. Mine must be a little different model as there is no screw in the middle front deck. I took the 2 off to get the plastic front off, but that doesn't look like it needs to be to get to the rollers. If I lay it down flat, I can pull the rollers down, but I don't see any screws on sides to actually get them off. I know the belt is holding the one side, but as it is now, if I take that off I know I'll never get it back on!

    The 'link' did not open to anything, but I will keep trying!

    Thanks so much! I really appreciate it as it is so frustrating! Why do they make everything so hard to do!

  • Anonymous Mar 27, 2014

    Before it gets clogged would like to take apart and clean

  • Anonymous Mar 28, 2014

    I have removed the front cover to clean it and also cut away all the hair and stuff around the brush. Now when I turn the power on, nothing happens, roller brush does not turn. Any suggestions?

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1 Answer

xalint1

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  • Posted on Jul 29, 2008
xalint1
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  • xalint1
    xalint1 Jul 29, 2008

    Looking at the model number that you have included I have the same exact one.Very good machine this is another page link that may help if this doesn't help you I may be able to explain to you by step by step.First remove tank that you fill for water then remove 1 screw that is in the middle front deck.This releases front clear nozzle then remove screws that are on each side of the deck near roller this removes clear plastic cover over rollers then remove belt then remove screws that is holding black brackets on each side each roller should be released from steam vac.Happy repairs

  • xalint1
    xalint1 Jul 30, 2008

    Sorry about the error in the link.Here is the correct one link
    The link shows all pieces of the machine,it may or may not help good luck.As far as the belt is concern it is on pretty tight I suggest try to spin it back on little by little best way I can describe it.


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Related Questions:

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Bissell proheat pet brush is spinning but loud noise and vibration at same time

Hello, this is Ava with Think Crucial.

There are a number of reasons why your brush roller has not work properly. General maintenance to your vacuum is crucial and will help it work at peak performance.

First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.

While checking out your brush roll you might as well take a look at your vacuums belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is affecting your vacuums suction as well as your brush roll not moving at all.

You can purchase a wide variety of high quality Bissell replacement parts for your Bissell vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=bissell

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/
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I replaced both belts and still the brushes won't turn

Hello, this is Ava with Think Crucial.

You may need to clean your roller brush first and try to see if this would resolve the issue. If not, then most likely your roller brush needs to be replaced.

You may order replacement parts for your Bissell directly to us. This is our Bissell replacement parts: http://www.thinkcrucial.com/collections/vacuums/collection-filter-fits-vacuum-bissell

As a special offer here is an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/
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What would cause the beater brushes to only work for a few seconds then shut off. For a Bissell proheat pet 2

Bad brush roller bearings.
Or maybe inpacted with ahair. Remove the brushes and clean under bearing caps.
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Why doesn't brush roller rotate?

brush bearings > clean / replace or > a possible drive belt of the brush or is only blocked by dirt.
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Belts aren't broke roller still won't roll

Belt dosent have to be broke it may be stretched. It needs around 30lbs of pressure to roll the brush on carpet.
If it dose not roll off carpet at all the brush bearing are locked up. You may be able to remove the roller and check theme. Most likely you wil need a new roller brush.
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Rollers don't turn and pump doesn't put out any shampoo or rinse water

You need to replace the Pump belt and the roller brush belt. You can get both belts and view the manual which has instructions here:

Bissell Proheat Replacement Belts and Manual
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Anyone know why my Bissell Proheat 2X Turbo Model 9300's brushes won't turn anymore

If the Brushes don't rotate, & you have two brushes; 1). Turn unit on side. ( Make sure unit is up-pluged) 2). Rotate the front brush roller, if the second roller moves at same time, 3). Locate a small ribbed belt that goes from the further back roller, to a small ribbed pully. (Gates belt #177-3m5) ( on side under a clear cover) The belt may not be broken, but may have carpet fuzz / lint covering the belt ribs, causing the belt to slip. If that belt is OK and you find that the small pully doesn't turn the belt/rollers, the problem is with a small internal direct drive motor, that drives the brush rollers. At this point return the unit, as Bissell has a design defect & is using cheap parts.
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Brushes won't spin

Remove the bottom plate and check the drive belt from the motor to the brush roller--if the belt is broken or damaged, replace it. You need to remove the brush roller from the frame to put the new belt on--make sure to make a half-turn twist of the new belt in the correct direction if required. Also, remove the end bearings from the roller and clean all the accumulated thread, hair, and other debris from the roller ends and bearings. Replace the bearings as they came off, because some are not symmetrical.
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Bissell proheat turbo 2x upright cleaner -how do I reassmeble?


Yeah, it’s annoying that the manual doesn’t give more detailed instructions and drawings to help with this, because you do have to take the roller assembly apart sometimes to clean built-up carpet lint off the unit properly. If you don’t do this, I’d expect you’d have more problems.

I have a different model number Bissell Proheat than yours. Yours may have different parts or go together differently than mine, but I'll tell you how I do it on mine and you can try my way out and see if it helps you.

(In all cases where I use left vs. right or front vs. back, as when these terms are used with a car, I am facing the front of the Bissell. I am NOT behind the Bissell, where I would stand when cleaning carpet with it.)


Here's how I put it together. This takes much longer to describe than to do, once you figure out where everything goes and you get the hang of doing it!

Attach the left arm with the two silver rods (ONLY attach the left arm here-- leave the corresponding right arm, which looks like the left arm except it has no silver rods, off the bottom unit of the Bissell, for now) to the left side of the Bissell, with a silver screw with a built-in washer. The screw hole is on the back end of the arm and the arm dips down towards the front of the Bissell and holds the two brushes in position so that they can turn without striking the top of the underside of the Bissell or dragging on the floor.

Put a small silver washer on each long, silver metal post, where the roller brushes will go, and slide it all the way to the left.

Put the larger rubber belt around both metal posts, about halfway to two-thirds of the way down the metal posts.

Slide the brushes halfway down the metal posts and attach the larger rubber belt to the cog wheel on the left side of each roller brush. Then slide both roller brushes with the large rubber belt attached all the way to the left so that the cog wheels are against the inside of the left arm. As you move the roller brushes almost all the way to the left, you may be blocked from reaching the end until you carefully work the rubber belt around a plastic flange on the inside of the left arm, but do this and be sure the roller brushes are up against the inside of the left arm. Make sure the rubber belt is still on each of the cog wheels when the roller brushes are pushed all the way left. If you turn one roller brush, the other should turn, too, because of the belt attached to both cog wheels.

Put the small belt around the small cog wheel on the bottom unit of the Bissell behind the right end of the back roller brush, and also around the cog wheel on the right end of the back roller brush. (The right cog wheel on the front roller brush is the only one of five cog wheels without a belt, when everything is assembled correctly.)

Put a small silver washer on the right end of the silver rod passing through the back roller brush.

NOW attach the right arm, using a silver screw with a washer, to the middle screw hole on the right side of the bottom unit of the Bissell. The right arm should mirror the left arm, so that the two arms hold both roller brushes in position on the right side and straight across the bottom unit of the Bissell. It is normal for the roller brushes and arms to be able to flex up and down a bit, when everything is put together correctly. The built-in washers on the silver screws which attach the arms keep the arms and roller brushes in the generally correct position but allow them to flex.

Now using your fingers you should be able to slowly spin the roller brushes without the brushes contacting the top of the bottom unit of the Bissell and without dragging too low against the floor. Check one more time and be sure the belts are positioned correctly around four of the five cog wheels.

If everything seems right, attach the two side covers. These are not interchangeable; the left cover only fits on the left. The short black screw goes in the back screw hole, and the long black screw goes in front.

Then attach the front cover. It's important to be careful that the hooks on the front cover are inside the side cover holes designed to hold the hooks before trying to tighten the last screw through the tab on top of the front cover. If you aren't careful about this, it's easy for the front cover to be out of position or to break its tab.

Try powering up the Bissell and see if the rollers spin correctly. Remember that the handle must not be locked upright and the trigger must be depressed with the Bissell turned on before the roller brushes will spin. (Sometimes people complain that nothing happens with the unit turned on and the trigger depressed when the only problem is that the handle is in the locked upright position.)

Good luck!
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Brush roller not working on Bissell proheat 7920

my brother changed the roller belt, but now the rollers won't stay up so I can move the cleaner and the water isn't getting sucked up.
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