That is a good detailed description. The factory reset is a good idea.
It sounds like a corrupted firmware. 12 volt instead of 9 volt is not a big overload, depending on the design. The fact that the adapter was very hot points to a serious electronic fault perhaps occuring. If the amp rating of the 12 volt one is adequate, this is probably the case. The 12 volt adapter could also get very hot if it is under rated for the job, which gives no real information about the fault.
It is possible that the electrolytic capacitors in the power supply could have been stressed and the power supply is now inadequate. The service manual would be handy in this scenario. If the digital electronics is corrupt or damaged, the chance of an economic fix is much less.
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