Vtech USB7100 IP Wireless Phone Logo
Anonymous Posted on Feb 27, 2011

I have had skype and the vtech usb 7100 for 5 years now and they have always worked great. However this week the vtech usb 7100 phone is not working anymore. I check the "connectivity" pannel of the vtech on my desktop and it shows a rex X beside "Skype" and says "Skype is not running" eventhough I am logged into Skype and I can send and received messages, even phone class through the pc, I just cannot answer the phone calls because I don't have an additional microphone, the only way I have of talking is the vetch. I uninstalled and reinstalled Skype, and did the same for the vtech usb 7100 software and the problem persists. What can I do?

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  • Posted on Sep 29, 2011
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Uninstall your version of Skype and reinstall an older version. I had the same problem and installed version 4.2.0.187 and it worked again. The other problem is Skype keeps asking to update and when other family members use the computer they don't know to not update so I have to keep uninstalling and reinstalling the earlier version.

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  • Posted on Feb 27, 2011
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you might need to update the driver or reinstall it
here is a general look at the drivers and how to update them
if your computer came with a motherboard disc the drivers could be on it
click start control panel administrive tools ,computer management ,device manager look through all of your devices if you see a yellow question mark?or exclamation mark ! or red x
right click to reinstall drivers or
if you can see your usb but its not working
ports(com&lpt)right click update driver

hope this helps

don

  • amadorasmith Mar 20, 2011

    i've had this problem too and it started happening since Skype made me update the software to the latest. Still searching for a solution as, at the time, the drivers for the phone said they were the latest version :(

  • Brian Sullivan
    Brian Sullivan Mar 20, 2011

    http://download.cnet.com/SkypeLauncher/3...
    if this does not help or fix this issue
    if your computer has a system restore point you might restore it to the previous one that skype worked or buy yourself a headset with a microphone i had a voip phone used for skype but had nothing but similiar problems (got rid of it) purchased a headset with microphone no problems at all
    hope this will help you

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I found a few people online with a similar problem. Here is the best answer I found from someone else:

"The latest Skype update made my Vtech USB7100 phone unable to recognize Skype. Vtech has no updates for the phone software, so I had to uninstall Skype 5.xxx and look for an older 4.xxx version. When I downloaded and installed, my phone was back in an instant. Hope this helps someone!"


Use this link for skype 4.0:
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Always "Disconnected"

this dosnt work this way,
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first, put the usb device in another usb port.
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You sound like you know what you are doing so I am guessing you have already tried this. God luck with your search for the answer.
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