The open/close button will not open the dvd tray and a "locked" message appears in the window.
The tray for the dvd is stuck open and does not respond to the open/shut button. I have unplugged the unit and restarted it to no avail but I hear it clicking when I push "shut". The answer to my call to the Motorola 800 number was that it was broken and would need to go to a repair shop, and it would be cheaper to buy a new one! Perhaps you have better news for me. Thank you.
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Re: Locked dvd tray.
Do not have better news. You can unscrew the player, and see if dust is stuck in the gear that controls the dvd opener, or check the online dvd repair guys. But, really, it is cheaper/less of a hassle to get a new one.
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The Disc Tray is Locked
If the message “Tray Locked” appears on the screen, the retail lock feature has
been accidentally engaged. To unlock the disc tray you must press and hold a
combination of keys simultaneously:
On the front panel of the DVD Player, press and hold the STOP, ON•OFF and
OPEN•CLOSE buttons for at least 3 seconds.
I forget the password Your player is equipped with a “back-door” unlock sequence. Press and hold
the STOP button on the front of the DVD Player and the STOP button on the
remote control at the same time. (Hold both buttons down at the same time
for at least 3 seconds).
Hey I just found out how to UNLOCK the tray Power up the unit, wait for it to read the disc if one is inserted. hold the stop button and the power button down together for 5 seconds the display will show UNLOCKED Open/close button should be restored
To unlock, manually press and HOLD the open/close button & the stop button simultaneously, and HOLD them both down until the lock picture disappears. The DVD will eject when you press the open/close button.
To lock the DVD inside the machine, repeat the same step, and it will lock it inside.