Question about HEWLETT-PACKARD Office Equipment & Supplies

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I have a HP Photosmart C5380 and I used to be able to place a photo in the machine, press a button and it would scan to the computer. Now, it tells me I have to log into the programme on the computer, and scan from there. It does the job, but it when I click on the photo, it is in hieroglyphics. What am I doing wrong? Helen Helson

Posted by helen_helson on

  • 3 more comments 
  • helen_helson Mar 01, 2011

    I thought I had already replied to your response, saying that I could get no further than the select scanner. I do not go from there to the Scanner Wizard. Having sent this information back I received an email advising that FixYa does not provide assistance by email, so just gave up.

    Helen Helson

  • helen_helson Mar 01, 2011

    Thanks Joe
    I have just tried the instructions again - they are the same as the initial response,
    My system is Vista. My step by step from the instruction list is -
    Start
    [no Settings]
    Control Panel
    Scanners and Cameras - only one listed - HP 5300
    [options Refresh, Add, Scan profile, Properties]
    double click on scanner icon
    [Windows need your permission to continue - clicked on Continue]
    Reverts back to HP Properties - General
    Offers - Test scanner - click - successfully completed diagnostic
    test - OK
    Back to Properties
    Have now tried all buttons on offer - Close/Cancel
    Back to control panel.
    Scanner definitely plugged in.
    Throw hands in the air - go shopping!
    Regards
    Helen

  • helen_helson Mar 02, 2011

    Hi Joe

    Jackpot! I wish I had known how difficult Vista would prove to be, when I purchased this computer. Your last lot of instructions were spot on.

    I am still not able to scan from the all-in-one. My booklet only give me instructions to scan from the control panel, but now I have these notes, all will be well. Thanks for your efforts.

    Helen Helson

  • helen_helson Mar 04, 2011

    Hi Joe
    I can find Collapse, Accept this Solution and Smiley faces, but nothing that looks like a thumbs up icon. However, I rate your information excellent, and your patience in dealing with the original 'dummy' top class. Hope this is sufficient for your records. Many thanks. Helen

  • helen_helson Mar 04, 2011

    The solution was very helpful, and the staff very patient.
    Helen Helson

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1 Answer

Joe2

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  • 2,080 Answers

Hi Helen,

I will walk you through a scan process and you can tell me after if it works properly that way or not.
For this, I'm going to assume you have a windows system.

Turn on the computer and printer.
Click on START
Then SETTINGS
Then CONTROL PANEL
Then SCANNERS AND CAMERAS
Then click on your printer Hewlett Packard C5380 in that list.

When the SCANNER WIZARD comes up, just click on NEXT.

Place a photo or something face down on the scanner tray to be scanned.
You can adjust some of the PICTURE TYPE or CUSTOM SETTINGS if you want, but for this run it's best to just keep it simple and leave the default settings (Colour picture - 150 DPI).

Now click on PREVIEW, and wait for the scanner to do a quick preview of the item.
When the preview comes up, adjust the size of the preview box by dragging the corners to make it just a bit larger than the item you are scanning.

Now click on NEXT, and then fill in the file options on the ensuing page.
Choose a name for the folder the image will go in (not important).
Select a file format (JPG - JPEG Image is standard).
Then just select a place in your directory for the pic (right on the DESKTOP would be easiest).

Then click NEXT.
The scanner should now be executing the complete scan of the item.

Now click on the option NOTHING I'M FINISHED WORKING WITH THESE PICTURES.
Then click the FINISH button.

The folder should then automatically open up and show your scanned image.
If it doesn't, just click on the image icon wherever you saved the image to.

Then just comment back here to this page and let me know if the results were any different from your attempts, and I will respond as soon as I see it.

Thank you very much.

Joe.

Posted on Feb 26, 2011

  • 4 more comments 
  • Joe2
    Joe2 Mar 01, 2011

    If you try to include your actual email address in your response, I think the site will automatically block the comment from being posted. That is against the site rules and may explain what happened.

    Please confirm what operating system you are using. Is it Windows XP, or Vista, or Windows 7 ?

    Just comment back here and I will continue to assist you.

    Thanks.

    -----Joe.

  • Joe2
    Joe2 Mar 01, 2011

    Also tell me what happened when you double clicked on your scanner from that list. Did anything at all open up? Was your scanner even on that list under SCANNERS AND CAMERAS? Are you sure your scanner was plugged in and turned on at the time? Thanks. -----Joe.

  • Joe2
    Joe2 Mar 01, 2011

    OK, sorry Helen, Windows Vista is a little bit different from the one I was describing (Windows XP).



    I am going to provide you the following link to a little how-to tutorial on using your scanner in Vista:



    http://www.worldstart.com/how-to-scan-im...





    Just use your mouse to click on the link, which is the underlined and highlighted text just above. This will open a new web browser page automatically for you and allow you to view the information at the website indicated.



    Read through it so you have an idea about what the different screens look like.



    Then you can try the following:



    Click START.

    Click ALL PROGRAMS.

    Click WINDOWS PHOTO GALLERY.

    Click on FILE tab in upper left corner.

    Click on IMPORT FROM SCANNER OR CAMERA.



    The following screen should show your scanner.

    Just click IMPORT to continue.



    The next screen should be the main scanner menu titled NEW SCAN as shown in figure 6 of the WORLDSTART link I posted above.



    Check that the settings there are similar to the ones in figure 6.

    Colour Format = Color

    File Type = JPEG

    Resolution (DPI) = 150 or 300 but no higher or the scan will take too long.



    Now place a photo or text page face down on the scanner bed.



    Now click on PREVIEW, and wait for the scanner to do a quick preview of the item.
    When the preview comes up, adjust the size of the preview box by dragging the corners to make it just a bit larger than the item you are scanning.



    Now click SCAN.



    Wait for the scanner to scan the item, then name and save the file to your computer when prompted.

    Once you close the scanner menu (if you are finished scanning) you can go open the file you just saved and see the results of your scan.



    Good luck and let me know how it turns out or if you get stuck.



    ---Joe.


  • Joe2
    Joe2 Mar 02, 2011

    OK, that sounds good Helen. I hope that was the information you were looking for.



    If you are satisfied with this solution, please take a moment to RATE the help provided using the small 4 Thumbs Up rating icon you see on this page.



    The rating system here is important and I truly appreciate your time and consideration.



    Thank you very much, good luck, and take care.



    Joe.

  • Joe2
    Joe2 Mar 04, 2011

    Don't be too hard on yourself Helen. We are all overwhelmed with this stuff at first.

    In a few months, YOU will be the one explaining to one of your friends how to install a scanner in THEIR computer.



    I am glad you got it figured out and I hope your experience here with FixYA was a positive one.



    I think the 4 litttle Thumbs Up symbols are a bit tricky to see sometimes.

    They are pretty small and inconspicuous considering their importance in the rating system here, so it's ok if you can't find them.



    If you are happy with the solution just click on ACCEPT THE SOLUTION and that should be enough.



    I appreciate your patience with my instructions and it was a pleasure to help you.



    Thank you very much and take care.

    ---Joe.

  • Joe2
    Joe2 Mar 04, 2011

    Thanks Helen, I appreciate the 4 Thumbs up rating.

    Take care.

    Joe.

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Scanning with HP Solution Center Software in Windows
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02455373&cc=us&lc=en&dlc=en&product=1153481&tmp_track_link=ot_search#N43

FROM THE MANUAL ON PAGE 14 http://h10032.www1.hp.com/ctg/Manual/c00737535.pdf Scan an image You can start a scan from your computer or from the HP All-in-One. This section explains how to scan from the control panel of the HP All-in-One only. To use the scan features, the HP All-in-One and computer must be connected and turned on. The HP Photosmart Software (Windows) or HP Photosmart Mac Software (Mac) must also be installed and running on your computer prior to scanning. ? On a Windows computer, look for the HP Digital Imaging Monitor icon in the Windows system tray (at the lower right side of the screen, near the time) to verify the software is running. Note Closing the HP Digital Imaging Monitor icon in the Windows system tray can cause the HP All-in-One to lose some of its scan functionality. If this happens, you can restore full functionality by restarting your computer or by starting the HP Photosmart Software. ? On a Mac, the software is always running. Tip You can use the HP Photosmart Software (Windows) or HP Photosmart Mac Software (Mac) to scan images, including panorama images. Using this software, you can also edit, print, and even share your scanned images. For more information, see the onscreen Help that came with the HP All-in-One. To save a scan to a memory card 1. Make sure your memory card is inserted into the appropriate slot on the HP All-in- One. 2. Load your original print side down in the right front corner of the glass. 3. Press the Scan Menu button. 4. Press to highlight Scan to Memory Card, and then press OK. The HP All-in-One scans the image and saves the file to the memory card in the JPEG format. To scan a photo and reprint it 1. Press Reprints. 2. When prompted, load your original photo print side down on the right front corner of the glass, and then do one of the following: To reprint your original photo using the default print settings ? Press Print Photos. To change print settings before reprinting your original photo a. Press OK. Basics Guide 13 HP All-in-One overview b. Press or to highlight a paper size, and then press OK. The paper size choices available vary depending on your country/region. Note Depending on the paper size you choose, you might be prompted to choose a layout for the photos on your pages. c. When the Fix Faded Original? prompt appears, highlight Yes or No as appropriate, and then press OK. The HP All-in-One scans your original and shows a preview of the photo on the display. d. Press OK to display the selection menu. Tip If you want to print more than one copy of the selected photo, press to highlight Copies, and then press OK. Use the arrows to increase or decrease the number of copies. If you want to edit the photo before printing, press to highlight Edit Photo, and then press OK. e. Press to highlight Done, and then press OK. The Print Summary screen appears. f. Press or to highlight one of the following options, and then press OK. Print Options Enables you to manually specify the type of paper on which you are printing and whether you want to print a date and time stamp on your photo. By default, the Paper Type is set to Automatic and the Date Stamp setting is set to Off. If you want, you can change the defaults of these settings with the Set New Defaults option. Print Preview Displays a preview of what your printed page will look like. This enables you to verify your settings before printing and wasting paper and ink on potential mistakes. Print Now Prints your photo with the size and layout you selected. To scan to a computer 1. Load your original print side down in the right front corner of the glass. 2. Press Scan Menu. 3. Press to highlight Scan to Computer, and then press OK. 4. If the HP All-in-One is connected to one or more computers on a network, do the following: a. Press OK to select Select Computer. A list of the computers connected to the HP All-in-One appears on the display. Note The Select Computer menu might list computers with a USB connection in addition to those connected through the network. Chapter 1 14 HP Photosmart C5100 All-in-One series HP All-in-One overview b. Press OK to select the default computer, or press to select a different computer, and then press OK. The Scan To menu appears on the display, listing the applications on the selected computer. If the HP All-in-One is connected directly to a computer with a USB cable, proceed to step 5. 5. Press OK to select the default application to receive the scan, or press to select a different application, and then press OK. A preview image of the scan appears on your computer, where you can edit it. 6. Make any edits to the preview image, and then click Accept when you are finished.

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0xc19a0036 inktsysteemfout HP photosmart C5380



Perform one of these resets:


Reset the product

Follow these steps to reset the product.

  1. Unplug the power cord from the product.
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  3. Make a color copy of any document by pressing the Start Copy Color button on the control panel.

If the partial reset resolves the issue, you do not need to continue.


Master Reset:

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Click on this link or copy and paste the complete link into your browser.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response. Happy Holidays!

Thanks, Joe



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Can I scan pictures to my computer?


Yes ... your all-in-one can print, copy and scan.

From:

http://h10032.www1.hp.com/ctg/Manual/c00737535.pdf

Scan an image

You can start a scan from your computer or from the HP All-in-One.
This section explains how to scan from the control panel of the HP All-in-One only. To use the scan features, the HP All-in-One and computer must be connected and turned on. The HP Photosmart Software (Windows) or HP Photosmart Mac Software (Mac) must
also be installed and running on your computer prior to scanning.
● On a Windows computer, look for the HP Digital Imaging Monitor icon in the Windows system tray (at the lower right side of the screen, near the time) to verify the software is running.
Note Closing the HP Digital Imaging Monitor icon in the Windows system tray can cause the HP All-in-One to lose some of its scan functionality. If this happens, you can restore full functionality by restarting your computer or by starting the HP Photosmart Software.
● On a Mac, the software is always running.
Tip You can use the HP Photosmart Software (Windows) or HP Photosmart Mac Software (Mac) to scan images, including panorama images. Using this software, you can also edit, print, and even share your scanned images. For more information, see the onscreen Help that came with the HP All-in-One.

To save a scan to a memory card
1. Make sure your memory card is inserted into the appropriate slot on the HP All-in- One.
2. Load your original print side down in the right front corner of the glass.
3. Press the Scan Menu button.
4. Press to highlight Scan to Memory Card, and then press OK.
The HP All-in-One scans the image and saves the file to the memory card in the JPEG format.

To scan a photo and reprint it
1. Press Reprints.
2. When prompted, load your original photo print side down on the right front corner of the glass, and then do one of the following:
To reprint your original photo using the default print settings
➔ Press Print Photos.
To change print settings before reprinting your original photo
a. Press OK.
Basics Guide 13
HP All-in-One overview
b. Press or to highlight a paper size, and then press OK.
The paper size choices available vary depending on your country/region.
Note Depending on the paper size you choose, you might be prompted to choose a layout for the photos on your pages.
c. When the Fix Faded Original? prompt appears, highlight Yes or No as appropriate, and then press OK.
The HP All-in-One scans your original and shows a preview of the photo on the display.
d. Press OK to display the selection menu.
Tip If you want to print more than one copy of the selected photo, press to highlight Copies, and then press OK. Use the arrows to increase or decrease the number of copies.
If you want to edit the photo before printing, press to highlight Edit
Photo, and then press OK.
e. Press to highlight Done, and then press OK.
The Print Summary screen appears.
f. Press or to highlight one of the following options, and then press OK.
Print Options Enables you to manually specify the type of paper on which you are printing and whether you want to print a date and
time stamp on your photo.
By default, the Paper Type is set to Automatic and the
Date Stamp setting is set to Off. If you want, you can
change the defaults of these settings with the Set New
Defaults option.
Print Preview Displays a preview of what your printed page will look like. This enables you to verify your settings before printing and
wasting paper and ink on potential mistakes.
Print Now Prints your photo with the size and layout you selected.
To scan to a computer
1. Load your original print side down in the right front corner of the glass.
2. Press Scan Menu.
3. Press to highlight Scan to Computer, and then press OK.
4. If the HP All-in-One is connected to one or more computers on a network, do the following:
a. Press OK to select Select Computer.
A list of the computers connected to the HP All-in-One appears on the display.
Note The Select Computer menu might list computers with a USB
connection in addition to those connected through the network.

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